Restaurant Supervisor

The Mayfair At Coconut Grove
Miami, FL

Posted September 11, 2019

MAJOR FUNCTION:

The restaurant supervisor's main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area.

GENERAL RESPONSIBILITIES:

1. Actively support the Quality Improvement Process.

2. Assist in identifying and implementing a successful marketing plan for assigned outlets.

3. Assume responsibility of daily operation of all assigned outlets.

4. Assist in working toward positive financial results.

5. Assist in ensuring that scheduling functions are performed accurately and on a timely

basis.

6. Assist in maintaining a highly motivated and well-trained staff.

SPECIFIC JOB DUTIES:

1. OPERATIONS

a. Open and close shift in accordance with manager's checklist.

b. Initiate aggressive guest interaction through seeking and soliciting feedback from

guests.

c. Train, maintain and enforce all Marriott service standards using use records, menus

and appropriate reference materials.

d. Properly execute revenue and check control procedures on shift.

e. Handle daily associate relations (e.g., scheduling, time adjustments).

f. Maintain a safe and sanitary work environment for all associates and guests.

g. Gather and implement all proper tools for running shift, (e.g., schedules, floor plans,

reservations, checks).

h. Find solutions for problems such as call outs, last minute bookings or any other daily

problems that may arise.

i. During shift, ensure that guests are satisfied by assisting with serving, seating,

communication with kitchen and by striving to speak to all guests.

j. Be on the floor during entire meal period and ensure adequate coverage.

k. Conduct taste panels and menu classes on a daily basis for restaurant.

l. Ensure that only a quality product is being served.

m. Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling

in line forecast and budget guidelines.

n. Ensure all sidework is done on daily basis.

o. Maintain proper associate uniform standards.

p. Manage an effective repair and maintenance program through the use of work

orders, inspections, etc.

q. Assist any associate in his/her job performance, when required, to ensure guest

satisfaction.

r. Understand and teach empowerment principles to ensure guest satisfaction.

s. Exercise station rotation to ensure stations are distributed fairly.

PROFILE OF QUALIFICATIONS:

1. Minimum of two years food service or related hospitality management experience.

2. Written/verbal communication skills.

3. Demonstrated leadership qualities.

4. Able to work with teams.

5. Basic technical knowledge of restaurant operations.

6. Demonstrated hospitality skills.

7. Demonstrated strong work ethic.

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that, at all times, it may be necessary to move employees from their accustomed shift, as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


The Mayfair At Coconut Grove

3000 Florida Avenue

Miami, FL 33133

Telephone (305) 441-0000

Our Hotel

Soak up the style and tranquility of the luxurious Mayfair at Coconut Grove. Located in the heart of Coconut Grove, this artistic masterpiece blends design elements from Europe, Asia, the Caribbean, Mexico, and South America, to pamper guests in an atmosphere that is both intimate and indulgent. Your experience begins in our stunning lobby where a single door set in a hand-carved mahogany frame welcomes you to the heart of Coconut Grove. Glide past the Gaudi-inspired façade and into a realm of Old World elegance. From there, rich Amazon Ironwood, sculptured plaster ceilings crafted by artisans from across the globe, and stained-glass windows by Louis Comfort Tiffany are the perfect complement to our thoughtful and intuitive service.


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