Guest Service Agent

Baltimore Marriott Inner Harbor at Camden Yards
Baltimore, MD

Posted August 13, 2019

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


Baltimore Marriott Inner Harbor at Camden Yards

110 South Eutaw Street

Baltimore, MD 21201

Telephone (410) 962-0202

Our Hotel

An elevated travel experience awaits you at Baltimore Marriott Inner Harbor at Camden Yards. Nestled within the city's thriving Arts & Entertainment district, our hotel offers unparalleled access to Baltimore landmarks including the National Aquarium, M&T Bank Stadium, Royal Farms Arena and Oriole Park at Camden Yards. Stretch out in stylish rooms and suites featuring high-speed Wi-Fi access, Plug-In technology panels, flat-screen TVs and featherbed mattresses. Watch sports as you enjoy seafood and drinks at The Yard, which boasts a unique wine and beer wall, or stop by Bricknfire for a slice of artisanal pizza. Our hotel also offers a 24-hour gym for your convenience. If you're hosting an event in the Inner Harbor, we provide 18,472 square feet of indoor and outdoor space, as well as comprehensive planning and catering services. We're also near the Convention Center, for those attending events at that venue.


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