Assistant Front Desk Manager

Four Points by Sheraton Los Angeles International Airport
Los Angeles, CA

Posted January 14, 2020

ABOUT US

Located only a mile from LAX and a few miles from Los Angeles Forum, Hollywood Park Casino and the new SoFi Stadium. At the Four Points by Sheraton Los Angeles International Airport, guests can enjoy our 561- room hotel, an outdoor pool, a fitness center, free WiFi in public areas, complimentary shuttle from and to LAX. We are a diverse hotel and our hands on 24/7 staff is multilingual to help with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include conference space, a business center, and a computer station.

At Four Points by Sheraton Los Angeles International Airport we believe in creating memorable experiences where our associates and our guest feel valued and care for. We are in search of an energetic individual who is passionate, personable, fun and able to motivate others. This individual will assist our Front Office Manager lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay. The Assistant Front Office Manager will assist in the responsibility of the day-to-day operations of the front office guest services team, PBX, and bell staff. The Assistant Front Office Manager will assist in assuring guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

HOTEL BENEFITS

As a Crescent managed hotel, our property offers the following benefits for full time associates:

* Paid time off after 90 days of service, the associate starts accruing after day one

* Vacation time after 6 months of service, the associate starts accruing after day one

* Holiday Pay after 90 days of service

* Benefits – Medical, Dental, Vision, STD and LTD

* Annual Review & Merit Salary increases

* 401k after six months of service

* Customer service based incentive programs

* Tuition Reimbursement

* A complimentary lunch buffet is provided daily by the hotel

ESSENTIAL JOB FUNCTIONS:

  • Supervise the night employees; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. (30%)
  • Implement company (CHRCO/Franchiser) programs, supervise the daily operations of the night cleaning staff (Housekeeping and Stewarding) and oversee the Front Desk to ensure compliance with all financial controls, LSOPs & SOPs & to provide an optimum level of quality service and hospitality are provided to the hotel customers. (20%)
  • Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained. (20%)
  • Maintain the computerized accounting system through daily and weekly backups and periodic rebuilds to ensure the accurate, smooth operations. (5%)
  • Respond to customer issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. (10%)
  • Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets. (5%)
  • Prepare reports and communications to the Front Office Manager and the Hotel Executive Committee members on night issues/problems and other pertinent information regarding night operations. (5%)

PLEASE NOTE: THIS POSITION HOURS VARIE FROM MORNING SHIFTS TO NIGHT SHIFTS 

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Strong knowledge of Food & Beverage operations and service, wines and preparation techniques.   Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.  Ability to work entire shift standing and moving about in restaurants and kitchen area.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.  Ability to lift/carry weight up to 50 pounds.  Ability to push/and pull carts of products weighing up to 150 pounds

EEOC Disclaimer: Crescent Hotels and Resorts is an Equal Opportunity Employer.

E-Verify Disclaimer: Crescent Hotels and Resorts participates in the E-Verify program.

Please Note: We would like to inform you that due to the volume of applicants we will only contact the candidates that are qualified for the position(s) applied.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


Four Points by Sheraton Los Angeles International Airport

9750 Airport Boulevard

Los Angeles, CA 90045

Telephone (310) 645-4600

Our Hotel

We are just a mile from LAX Airport, with complimentary shuttle service, and a mile from Manhattan Beach. Centrally located, everything in L.A. is right here: shopping, dining and entertainment. We're a quick hop to Santa Monica, Beverly Hills and the 405. Lounge by the outdoor heated pool, work out in the Fitness Center or get together in over 14,800 square feet of banquet and meeting space. For great food and drink, just stop by Comfort Restaurant or Brewsters Beererie for over 100 beer choices. From flat screen TVs to free high speed internet access to the cozy, restful Four Points signature bed, each of our 549 rooms, including 20 Jr. Suites, has everything in place to completely relax. Just sit back and enjoy the pool or runway views.


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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