Room Service Waiter

DoubleTree by Hilton Hotel Boston - Bedford Glen
Bedford, MA

Part Time

Posted January 14, 2020

JOB OVERVIEW:  Responsible for setting up, delivering and retrieving all food and beverage orders to guests’ rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement of company standards.

ESSENTIAL JOB FUNCTIONS:

1            Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

2            Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

3            Set up and deliver all VIP amenities.

4            Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

5            Complete all shift side-work as outlined in the hotel’s operating policies and procedures.

6            Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.  Report all communication to immediate shift supervisor.

7            Perform all cash handling responsibilities in accordance with company policies and procedures.

8            Comply with attendance rules and be available to work on a regular basis.

9            Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule.  Ability to transport large trays weighing up to 30lbs.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


DoubleTree by Hilton Hotel Boston - Bedford Glen

44 Middlesex Turnpike

Bedford, MA 01730

Telephone (781) 275-5500

At A Glance

Centrally located next to a range of businesses and nearby historic towns, this Bedford Glen hotel is set on 24 acres of wooded grounds, just 18 miles from Boston. Benefit from complimentary transportation within a five-mile radius and enjoy convenient proximity to three major highways.

Enjoy a comfortable and professional setting to catch up on work with complimentary WiFi throughout the hotel and a 24-hour business center. Situated close to a number of businesses and corporate parks, this Boston hotel presents over 13,000 sq. ft. of meeting space across 12 versatile rooms. Host a meeting in the fully equipped boardroom, or celebrate your next special event on the garden terrace or Grand Ballroom for up to 500 guests and let us help you with the planning.

Unwind in a spacious guest room and admire courtyard views, or upgrade to a suite and enjoy the extra space of a separate living area. Indulge with fresh, innovative cuisine in the cordial environment of SORA and feast on New England favorites while taking in spectacular garden views. 


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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