Posted January 2, 2020
Metterra & Varscona Hotels on Whyte are looking for an exciting & enthusiastic addition to our guest experience team!
The Guest Service Agent is a front line professional that ensures a positive overall impression of the property as well as assists with all aspects of guest services. They assist guests in all facets of the hotel experience in an efficient, courteous and professional manner that maintains high standards of service and hospitality. The candidate must maintain complete control of front entrance and lobby areas. The Guest Service Agent must represent the hotel through excellence in guest services and possess a complete knowledge of all aspects of the Front Office, the hotel, the city and its attractions.
ESSENTIAL JOB FUNCTIONS:
Welcome guests and ensure efficient guest registration and check out; assist with their luggage to their room.
Prepare room key and assign room to guest.
Advise on room amenities and features; may take room reservations.
Post all necessary charges to guest accounts.
Answer incoming calls and respond to guest inquiries.
Comply with established cash handling procedures.
Serve as the hotel liaison with hotel and non-hotel attractions, facilities, services, and activities.
Handle guest complaints or any other events that may arise and report it to management.
Reports any guest incidents, accidents or deficiencies immediately.
Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
Minimum 1 year previous guest services experience preferred.
Ability to work in a fast paced and multi-functional team environment.
Fluent in English (written and oral).
Must be able to lift heavy luggage.
Fluent in English (written and oral).
Ability to work shift work, including weekends and holidays.
Possess sensational customer service philosophy.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Highly organized, results oriented and ability to work in a multi-functional team environment.
10454 82 Avenue
Edmonton, AB T6E 4Z7
Telephone (780) 465-8150
Metterra is an authentic lifestyle hotel offering a contemporary hospitality experience to travelers who appreciate accessible luxury. Business travelers can enjoy close proximity to the University of Alberta, downtown and south Edmonton business and government districts. From its prominent location on Whyte Avenue in the centre of Edmonton’s trendiest neighbourhood, you’ll find the city’s most walkable district and dozens of boutiques, cafés, coffee shops and pubs. The Edmonton river valley is a few blocks away and offers miles of cycling and walking paths, parks and off leash areas.
Metterra is one of the most unique hotels in Edmonton, and combines the simplicity of contemporary, natural wood furnishings and textured upholsteries in organically inspired colours; with an eclectic collection of global artifacts and unique art for a truly eclectic design aesthetic.
The Metterra team is empowered to do what it takes to ensure every guest’s experience is exceptional. Sincere, unscripted and genuine service are our trademark.
Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer
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