Housekeeping Supervisor

PGA National Resort & Spa
Palm Beach Gardens, FL

Posted December 3, 2019

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • Responsible for checking VIP’s on a daily basis.
  • Ensures VIP arrivals are completed by 12:00 noon.
  • If by 11:00am, the room is still occupied, advises dispatcher to relay information to the Front Desk and changes room if necessary.
  • Inspects 75 to 100 guest rooms daily.
  • Inspects public areas – hallways, stairways, back landings, closets, room attendant carts and vendor machines.
  • Monitors the work performance of Room Attendants, Housemen, Shampoo Men and Window Cleaners in his/her area.
  • Responsible for reporting general maintenance in designated areas.
  • Ensures safety procedures are being followed.
  • Must be able to work in different departments, such as Laundry, Cottages and public areas.
  • Maintains the highest quality standards to ensure a clean, attractive and safe environment.
  • Motivates staff using the Housekeeping team concept, stimulating within all employees a friendly and cheerful attitude with guests and other employees.
  • Trains new employees and ensures follow up with training methods with the staff he/she is supervising.
  • Maintains and motivates PGA National Resort & Spa’s standards for grooming.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must understand and enjoy people. Well spoken and able to express themselves accurately and concisely. Must be able to work under pressure.

Education and Experience: High school diploma or equivalent. Previous hotel

Language Skills: Good communication skills. Prefer bilingual – English, Creole/Spanish

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

PGA National Resort & Spa

400 Avenue of the Champions

Palm Beach Gardens, FL 33418

Telephone (800) 863-2819

Our Resort

PGA National Resort & Spa has long been a place of legendary moments. Here at this Palm Beach destination, luxury is always the standard, golf is never considered just a game and together the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by five championship golf courses, and renowned throughout the world as Home to the PGA Tour’s Honda Classic and the legendary Bear Trap, PGA National also boasts a world-class destination spa, a private state-of-the- art sports & racquet club and an exclusive private membership club at the heart of this luxurious resort lifestyle community.

The moment you arrive you will feel what draws people to PGA National. Golf is at the heart of it all, combined with great food and friends, an enviable year-round climate that lends itself to an active lifestyle – all offered in warm and welcoming elegant contemporary surroundings. You'll find resort guests and club members, local residents and international travelers, recreational golfers and even the pros mingling together on the sumptuous iDeck overlooking our spectacular pool and golf courses, or sipping cocktails at iBar – home to the hottest Happy Hour in Palm Beach Gardens. 

Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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