Server (PM)

DoubleTree by Hilton Hotel Orlando at SeaWorld
Orlando, FL

Posted January 14, 2020

JOB OVERVIEW:  Greet and serve the guests according to standards.

ESSENTIAL JOB FUNCTIONS:

1.            Take and serve guest orders promptly and according to service manual.

2.            Do all necessary set-up sidework as assigned.

3.            Answer any guest questions about the menu.

4.            Operate the electronic cash register/P.O.S. system (where applicable).

5.            Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.

6.            Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES: 

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Must be able to withstand prolonged periods of standing and/or walking.  Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


DoubleTree by Hilton Hotel Orlando at SeaWorld

10100 International Drive

Orlando, FL 32821

Telephone (407) 352-1100

At A Glance

Nestled in 28 acres of lush palm trees and tropical fountains, the DoubleTree Orlando is your relaxing oasis. Savor the sweetness of our fresh chocolate chip cookie at check-in.

We feature PURE® Wellness accommodations that are nearly 99.9% allergen-free. Sleep better and be at your best in one of these rooms. Each of our hotel rooms includes a 42-inch HDTV and a plush, Sweet Dreams® mattress.

Once you've settled in, you’ll have access to two on-site swimming pools, a billiards table, and a bevy of outdoor activities in the Florida sunshine. A friendly staff member will be around to help you find the best things to do in the area. Grab a cocktail from Barefoot Bar and lounge by the pool, or visit Laguna for sweet and savory entrees that will satisfy your palate.


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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