Concierge

Pointe Hilton Squaw Peak Resort
Phoenix, AZ

Part Time

Posted January 14, 2020

Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.

Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for customers as requested.

Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.

Registers VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate. Promotes Hilton marketing programs. Makes appropriate selection of guest rooms based on guest needs. Codes electronic keys. Confirms the room number and rate. Provides folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.

Distributes printed materials such as brochures of local attractions or other Hiltons

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


Pointe Hilton Squaw Peak Resort

7677 N 16th Street

Phoenix, AZ 85020-4434

Telephone (602) 997-2626

At A Glance

Fun days by the pool. Relaxing at the spa. Award-winning Coyote Camp for kids. Pointe Hilton Squaw Peak Resort, a mountainside Phoenix retreat, offers activities for the whole family. Check out our Hole-in-the-Wall River Ranch, complete with four acres of pools, lazy river, waterslide, miniature golf, and four tennis courts. With all-suite accommodations, you'll find plenty of space to feel right at home. 

  • All-suite resort near downtown Phoenix and Scottsdale
  • Exclusive concierge, pool at redesigned Agave Suites at North Pointe
  • River Ranch Water Park with pools, waterslide and lazy river
  • Tocasierra Spa & Salon, fitness center, tennis courts, miniature golf
  • Poolside dining, seasonal barbeque and Rico's American Grill
  • 48,000 sq. ft. meeting & event space, indoor/outdoor receptions

Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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