Banquet Houseperson - On Call

Detroit Marriott Livonia
Livonia, MI

Part Time

Posted July 30, 2020

Position: Banquet Housekeeping

JOB OVERVIEW:  To manually set up, break down, and service all meeting rooms in accordance with Crescent high standards of quality.

REPORTS TO:       Banquet Manager

ESSENTIAL JOB FUNCTIONS:

  1. Communicate with supervisor throughout shift to be aware of the work.
  2. Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dancefloors, etc., from storage area to meeting rooms
  3. Supply and replenish meeting rooms with clean glasses and fresh water.
  4. Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function.
  5. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times.
  6. Comply with attendance rules and be available to work on a regular basis.
  7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

A friendly and self-starting personality is required!

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.     Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Knowledge of various types of equipment and set up styles used in the meeting rooms.  For example:  different table types (round, schoolroom, etc.).  Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room.  This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down.  Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.


Detroit Marriott Livonia

17100 Laurel Park Drive North

Livonia, MI 48152

Telephone (734) 462-3100

Our Hotel

The Detroit Marriott Livonia, Michigan hotel: an exceptional place to stay and easily accessible to downtown Detroit, Ann Arbor, Detroit Metro Airport and the Southeast Michigan area. Connected to Laurel Park Place mall, this Livonia Hotel is just steps away from variety of fine retailers, restaurants and newly renovated Phoenix movie theatre. Once inside the Detroit Marriott Livonia, MI hotel, you'll enjoy guest rooms and suites featuring luxurious beds, down comforters and duvets, HD flat screen TVs, and recently upgraded wireless internet. Treat yourself to relaxing diversions in our Livonia hotels indoor pool and fitness center. Satisfy your appetite in our 'hometown favorite' Sweet Lorraine's Café & Bar, specializing in contemporary American fare and libations. 


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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