Front Desk Agent

Hyatt Place and Hyatt House East Moline/Quad Cities
East Moline, IL

Posted September 15, 2020

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


Hyatt Place and Hyatt House East Moline/Quad Cities

111 Bend Boulevard

East Moline, IL 61244

Telephone (309) 755-6000

Hyatt House East Moline / Quad Cities

The mighty Mississippi River rolls through the Quad Cities, separating the towns of Moline and Rock Island in Illinois from Bettendorf and Davenport in Iowa. Together, the Quad Cities offer a long list of cultural attractions, with quaint downtown districts, mom-and-pop restaurants, and a handful of museums. It’s here on the banks of the river that you’ll find Hyatt House East Moline / Quad Cities.

https://www.hyatt.com/en-US/hotel/illinois/hyatt-house-east-moline-quad-cities/mlixe

Hyatt Place East Moline / Quad Cities

A quartet of bustling port towns along the Mississippi River, the Quad Cities of Illinois and Iowa brim with activities. Discover art museums, casinos, outdoor recreation, microbreweries, and riverfront cruises. Our hotel is minutes from the Tax Slayer Center, John Deere Harvester Works, Deere & Company World Headquarters and the John Deere Pavilion. With riverfront access, you can hike, bike or stroll the Great River Trail just outside our doorstep. 

https://www.hyatt.com/en-US/hotel/illinois/hyatt-place-east-moline-quad-cities/mlize


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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