Front Desk Agent

Cambria Hotel & Suites Rockville
Rockville, MD

Posted September 15, 2020

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Cambria Hotel & Suites Rockville

1 Helen Heneghan Way

Rockville, MD 20850

Telephone (301) 294-2200

Our Hotel

Guests can shop and dine at Rockville Town Center or hop on the Metro to D.C. and explore the nation’s capital. They can do it all when they stay at the modern, stylish Cambria® Hotel Rockville.

Amenities include:

  • Meeting space
  • Social Circle™ bistro and full-service bar
  • Custom Fit, a state-of-the-art fitness center
  • Indoor heated pool

Stylish guest rooms offer:

  • Microwave and refrigerator
  • Sofa bed
  • Work desk
  • Flat-screen HDTV
  • Coffee maker

Our hotel in Rockville, MD is near popular local attractions and D.C. landmarks, including:

  • Rock Creek Regional Park with the Go Ape treetop adventure course
  • The Strathmore
  • Washingtonian Center
  • Woodmont Country Club
  • Montgomery College

Many corporate travelers stay with us when they need a business hotel in Rockville since we offer upscale accommodations and are within minutes of many corporations.

Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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