Front Desk Agent

B on Canal New Orleans
New Orleans, LA

Posted November 21, 2020

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Completing the overnight night audit process
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Minimum qualifications:

Ability to read, write and speak the English language fluently.

Must be available to work a flexible schedule to include nights, holidays and weekends

Customer Service experience is required

Additional qualifications:

Hotel front desk/night audit experience is preferred

Opera experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


B on Canal New Orleans

1300 Canal Street

New Orleans, LA 70112

Telephone (866) 316-5607

Current Openings At This Location

Stroll down Canal Street in the bustling city of New Orleans and find B on Canal at the center of it all, just steps from The French Quarter, Bourbon Street, theater and business districts. Our newly-renovated hotel in New Orleans showcases a contemporary and chic outlook on one of the most vibrant cities in the U.S. Explore the rich history of the area and visit popular destinations for culture including the French Quarter, the Art District, and the Garden District. 


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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