Front Desk Agent

Hilton Greenville
Greenville, SC

Posted October 17, 2020

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


Hilton Greenville

45 West Orchard Park Drive

Greenville, SC 29615

Telephone (864) 232-4747

At A Glance

Find Hilton Greenville just minutes from downtown and in the city’s premier shopping and business district. Take us up on complimentary parking and shuttle service to and from Greenville-Spartanburg International Airport, and anywhere within a 5-mile radius. Relax and enjoy upscale amenities, and dine on great food without even leaving the hotel. Host an event in Greenville for up to 800 guests.

  • 10 minutes from Greenville-Spartanburg Airport
  • Complimentary parking & shuttle to GSP Airport & within a 5-mile radius
  • Lobby Lounge & Bistro 45 Carolina Fresh restaurant
  • 24-hour fitness center & heated indoor pool with whirlpool
  • Minutes from downtown Greenville's premier shopping & business district
  • 14,000 sq. ft. of flexible Greenville meeting & event space

Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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