Host/Hostess

JOB OVERVIEW:

To greet and seat guests in the outlet using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort. Ensure that each guest is greeted with warm, friendly enthusiasm and seated promptly. Supervise and control seating in the outlet to ensure that guests are seated in a manner that fairly accommodates all servers, and ensures that guests receive the fastest and the most courteous service at all times. May also assist the kitchen operations as food runner and expeditor to ensure all orders are served in a timely manner and according to menu and customer specifications.

ESSENTIAL JOB FUNCTIONS:

• Maintain guest flow charts to track number of guests to each station and to track volume per hour.
• Ensure that the entrance to the outlet has someone there to greet guests at all times.
• Ensure cleanliness of the outlet at all times.
• Check on every table/chair setting to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated.
• Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
• Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
• Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such to ensure the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.
• Have an excellent knowledge about the city and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.

MINIMUM QUALIFICATIONS:

• Must be 18 years or older to serve alcohol.
• TABC certified and Tips Trained required if 18 years or older; Food Handlers required.

ADDITIONAL QUALIFICATIONS:

• Ability to meet standards of appearance
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
• Good physical health and ability to work quickly.
• Self-starter and strong initiative to serve guests
• Ability to work well under pressure
• Honest and dependable
• Can meet needs of guests satisfaction within company guidelines

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)