Night Manager

ESSENTIAL JOB FUNCTIONS:

1. Implement and manage hotel’s daily quality process including goal

communication, associate improvement, compliance with Crescent

standards of product and performance, service recovery and problem

resolution. Disseminate feedback from comment cards, guest satisfaction

and service failure measurements and coach accordingly.

2. Interview, hire, train, recommend performance evaluations, resolve

problems, provide open communication and recommend discipline and/or

termination when appropriate.

3. Communicate both verbally and in writing to provide clear direction to staff.

4. Assign and instruct Rooms Division Department Managers in details of work.

Observe performance and encourage improvement. Monitor hotel

occupancy and make staffing adjustments accordingly. Supervise and

review cost and inventory controls.

5. Field guest complaints, conducting thorough research to develop the most

effective solutions and negotiate results. Prepare written correspondence to

guests. Listen and extend assistance in order to resolve problems such as

price conflicts, insufficient heating or air conditioning, etc. Remain calm and

alert especially during emergency situations and heavy hotel activity. Plan

and implement detailed steps or problem resolution by using experienced

judgment and discretion.

6. Supervise the budgeting, forecasting, training, motivating and staffing of the

Rooms Department including: Telephone, Housekeeping Services, Front

Office, Laundry, Concierge and Guest Services.

7. Prepare Forecast expenses and actual results for the Rooms Division

revenue and expenses. Review Security logs daily for significant incidents,

and coordinate with department heads all enforcement of policy and/or

improvements in service needed.

8. Work closely with the General Manager in establishing and monitoring

policies and guidelines in the day to day operation of the hotel to ensure

profitability and consistency. Solve problems of detail that come up in the

course of the work.

9. Plan, organize, chair, attend and/or participate in various hotel meetings

such as: Staff Meetings, Rooms Division Meetings, Executive Committee

Meetings, Quality Teams Meetings, etc.

10. Comply with attendance rules and be available to work on a regular basis.

11. Perform any other job related duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)