General Manager

Delta Hotels Saint John
Saint John, NB, Canada

Posted January 13, 2021

The beautiful and highly successful Delta St. John is seeking a dynamic and successful General Manager to lead a very high performing team. If you share our values, we want to meet you! These values include being one team, respecting each other, acting with integrity, being passionate about what we do, and being active in our communities.


The successful General Manager candidate will be responsible for maintaining position as a leading 4-star conference hotel in Saint John, New Brunswick, formulating overall strategy, and managing people. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you will be responsible for ensuring our company will grow and thrive. This is an excellent opportunity for a proven leader looking for a quality, team-oriented, profitable property.

Summary of Responsibilities

  • Property Management and Leadership through daily meetings, organization, and direct training of associates.
  • Responsible for the financial success of the property through delivery of outstanding guest service, financial performance, and growth.
  • Lead overall sales activities, including sales calls, welcoming clients, site inspections and tours.
  • Delegate authority and assign responsibility to all management team. Overall responsible for hiring, training, developing, and performance management of team.
  • Allocate funds, authorize expenditures and assist departmental managers in budget planning.
  • Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel for each department on a regular basis.
  • Answer guest complaints and resolve problems to maintain Guest Satisfaction.
  • Build and maintain associate relations by resolving issues in a timely and appropriate manner.
  • Audit daily reports and process monthly reports.
  • Ensure compliance with the management company and franchise standards for personnel administration and performance, service to patrons, and room rates.
  • Promote and maintain a safe and healthy work environment adhering to the legislation set out by Occupational Health and Safety.


  • A minimum of two years’ experience as a hotel General Manager, preferably full-service.
  • Experience in a unionized environment is required.
  • Hospitality degree or higher level of education preferred.
  • Ideal candidate will have a sound background in sales, operations, yield management, financial reporting and delegation.
  • Highly energetic, motivated, self-starter with strong leadership skills.
  • Excellent interpersonal and communication skills with strong customer/client focus essential.
  • Excellent computer skills.
  • Excellent leadership qualities and success in building and leading a strong team.

Delta Hotels Saint John

39 King Street

Saint John, NB E2L 4W3


Telephone (506) 648-1981

Current Openings At This Location

Our Hotel

Located in the midst of historic Uptown, our hotel allows you to easily walk to the city's most popular attractions including Saint John City Market, New Brunswick Museum and King's Square. Since we're directly connected to the Saint John Trade & Convention Centre, business professionals have unbeatable access to attend conferences, seminars and networking events. Gather with friends or colleagues after a busy day at Mix - Resto Bar for a round of handcrafted cocktails and light cuisine. Find relaxation in our oversized guest rooms boasting pillow top mattresses and complimentary Wi-Fi. From intimate board meetings to lavish celebrations, our flexible event venues can accommodate gatherings of any size and style. During downtime, work up a sweat at our fitness center, then cool off in our indoor pool, which is the largest of its kind in downtown.

Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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