General Manager

The beautiful and highly successful Delta St. John is seeking a dynamic and successful General Manager to lead a very high performing team. If you share our values, we want to meet you! These values include being one team, respecting each other, acting with integrity, being passionate about what we do, and being active in our communities.

Summary

The successful General Manager candidate will be responsible for maintaining position as a leading 4-star conference hotel in Saint John, New Brunswick, formulating overall strategy, and managing people. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you will be responsible for ensuring our company will grow and thrive. This is an excellent opportunity for a proven leader looking for a quality, team-oriented, profitable property.

Summary of Responsibilities

• Property Management and Leadership through daily meetings, organization, and direct training of associates.
• Responsible for the financial success of the property through delivery of outstanding guest service, financial performance, and growth.
• Lead overall sales activities, including sales calls, welcoming clients, site inspections and tours.
• Delegate authority and assign responsibility to all management team. Overall responsible for hiring, training, developing, and performance management of team.
• Allocate funds, authorize expenditures and assist departmental managers in budget planning.
• Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel for each department on a regular basis.
• Answer guest complaints and resolve problems to maintain Guest Satisfaction.
• Build and maintain associate relations by resolving issues in a timely and appropriate manner.
• Audit daily reports and process monthly reports.
• Ensure compliance with the management company and franchise standards for personnel administration and performance, service to patrons, and room rates.
• Promote and maintain a safe and healthy work environment adhering to the legislation set out by Occupational Health and Safety.

Qualifications

• A minimum of two years’ experience as a hotel General Manager, preferably full-service.
• Experience in a unionized environment is required.
• Hospitality degree or higher level of education preferred.
• Ideal candidate will have a sound background in sales, operations, yield management, financial reporting and delegation.
• Highly energetic, motivated, self-starter with strong leadership skills.
• Excellent interpersonal and communication skills with strong customer/client focus essential.
• Excellent computer skills.
• Excellent leadership qualities and success in building and leading a strong team.