Assistant General Manager

The Assistant General Manager will hold a passion for hospitality and guest service bringing self-confidence, energy and dedication to the hotel daily. A natural coach and mentor, our successful candidate will verify all brand standards are maintained while motivating team members to exceed guest expectations. 

• The Assistant General Manager manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Maintains a professional and high-quality service oriented environment.
• Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
• The Assistant General Manager assures all social media and brand-based reviews are responded to promptly.
• Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and insure escort to accommodations if appropriate.
• Responsible for scheduling within labor standard guidelines.
• Responsible for managing operating expenses and purchasing for all operations departments.
• Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel.
• The Assistant General Manager works closely with all departments to improve guest services and foster cross departmental communication. Monitor performance of departments by consistently completing room and public area inspections.
• Coordinates daily activities with hotel management team.
• Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture.
• The Assistant General Manager works closely with all departments to insure proper key controls and safety measures are maintained at all times.
• Adheres to bank records, account receivables/payables and other procedures to insure accurate and timely collections.
• Responsible for comprehensive training of all operations staff.
• Follows company policies and procedures at all times.
• Other duties as assigned by supervisor or management.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)