PM Hostess/Host-250

Hilton Richmond Hotel & Spa/Short Pump
Richmond, VA

Posted April 29, 2021

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items.  Ability to move throughout a crowded room to seat guests.  Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.  Ability to establish and maintain effective working relationships with associates, customers and patrons.

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

Maintain proper set-up of dining room.

Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


Hilton Richmond Hotel & Spa/Short Pump

12042 West Broad Street

Richmond, VA 23233

Telephone (804) 364-3600

Spa stay next to Short Pump shopping

Just off the Interstate 64, our hotel sits 15 miles west of downtown Richmond. We’re a 10-minute walk to the shops of Short Pump Town Center, and within a 20-minute drive of the Lewis Ginter Botanical Garden. Enjoy our indoor pool and a spa with a hair and beauty salon, five treatment rooms, and an outdoor patio.


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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