Hotel/Resort Concierge Part-time

Horseshoe Bay Resort
Horseshoe Bay, TX

Posted September 16, 2021

JOB SUMMARY:

This position is the first to meet our Members and guests so the first impression of our hotel depends on a high level of friendliness and efficiency. This position acts as the point of reference for Members and guests who need assistance or information and attend to their wishes and requests. The goal is to contribute to an overall pleasant customer experience to increase our reputation, book revenues via golf tee times, marina amenities, spa appointments, dinner reservations and ensure sustainable growth.

ESSENTIAL JOB FUNCTIONS:

  • Welcome Members and guests upon entrance and give fond farewells when they depart.
  • Sell, book and understand Members’ and guests' needs and provide them with personalized solutions by suggesting activities and amenities available at the resort.
  • Acquire extensive knowledge of the resort and nearby community venues and activities and events, such as wine venues, to help make suitable recommendations.
  • Must attend (when on duty) all morning stand-ups unless otherwise noted.
  • Answer the phone and make reservations, take and distribute messages or redirect calls as needed.
  • Ensure the proper information on operation requirements, as well as execution, are well known by you of all areas of the resort outlets.    
  • Respond to all complaints and communicate with management the complaints and missed opportunities. Find appropriate solutions.
  • Exercise a positive attitude and warm hospitality image.

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent
  • Two years’ experience in an administrative role, preferably in a resort setting.
  • Working knowledge of Microsoft Excel and Word.
  • Working knowledge of reservations systems (Tee sheet, Rooms, Marina, Spa, Dining).

ADDITIONAL QUALIFICATIONS:

  • Knowledge of the resort and surrounding communities, including local events, activities, and venues.
  • Requires excellent oral and written communications skills both in person and over the phone.
  • Requires problem solving abilities.
  • Comprehend reading materials, speak, read and write English.
  • Impeccable standards of appearance.
  • Maintains proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

BENEFITS FOR FULL-TIME ASSOCIATES:

•Medical, Dental, Vision Insurance

•Paid vacation, paid Holidays

•401k plan

•Long and short-term Disability

•Major Illness Insurance

•Accident Insurance

•Limited access to some resort amenities

•Discounts at all Crescent Hotels & Resorts properties

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



Horseshoe Bay Resort

200 Hi Circle North

Horseshoe Bay, TX 78657

Telephone (830) 598-2511

Current Openings At This Location

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues. 


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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