Housekeeping Manager

Hilton Phoenix at the Peak
Phoenix, AZ

Posted May 28, 2021

REPORTS TO:       Director of Housekeeping

ESSENTIAL JOB FUNCTIONS:

  • Oversees staff of suite attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting, supervise staff work, and provide coaching and counseling giving guidance so that deficiencies are corrected and standards are met. Conduct performance reviews when needed
  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
  • Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
  • Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of daily tasks.
  • Plan and implement hotel-wide changes such as as those affecting amenity set-ups or communication pieces.
  • Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
  • Expedite all requests by guests.
  • Other duties as requested.

EXPERIENCE:

Minimum of two years supervisory and/or management experience in Hotel industry preferred.  Housekeeping department experience highly desirable.

REQUIRED SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with Crescent job duties and be a team player.   Regular attendance in conformance with the standards, which may be established by Crescent from time to time, is essential to the successful performance of this position.  Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.  Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., suite attendants, housepersons, and inspectors to complete Crescent individual tasks if situation demands.

PERFORMANCE STANDARDS

Guest Satisfaction: 

Our guests are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Apply

Hilton Phoenix at the Peak

7677 N 16th Street

Phoenix, AZ 85020-4434

Telephone (602) 997-2626

At A Glance

Fun days by the pool. Relaxing at the spa. Award-winning Coyote Camp for kids. Hilton Phoenix at the Peak, a mountainside Phoenix retreat, offers activities for the whole family. Check out our Hole-in-the-Wall River Ranch, complete with four acres of pools, lazy river, waterslide, miniature golf, and four tennis courts. With all-suite accommodations, you'll find plenty of space to feel right at home. 

  • All-suite resort near downtown Phoenix and Scottsdale
  • Exclusive concierge, pool at redesigned Agave Suites at North Pointe
  • River Ranch Water Park with pools, waterslide and lazy river
  • Tocasierra Spa & Salon, fitness center, tennis courts, miniature golf
  • Poolside dining, seasonal barbeque and Rico's American Grill
  • 48,000 sq. ft. meeting & event space, indoor/outdoor receptions

Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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