Night Audit Supervisor

Horseshoe Bay Resort
Horseshoe Bay, TX

Posted August 27, 2021

JOB SUMMARY:

The Night Audit Supervisor ensures that overnight front desk operations are working in a professional manner at all times, including guest relations, front desk, and audit tasks. Coordinate needs of guests with other departments as needed. Responsible for posting, balancing and settling charges for rooms, food & beverage, and resort amenities. Maintains files and resets the system for daily operations.

ESSENTIAL JOB FUNCTIONS:

  • Runs Nightly Audit Reports.
  • Accounts for and balances all daily sales from outlets.
  • Makes corrections and adjustments to balance system.
  • Runs back up of all resort activity in system.
  • Prepares all paperwork for accounting.
  • Posts room charges.
  • Runs end of day in system.
  • Deal with any guest requests or problems and satisfy their needs within acceptable guidelines.
  • Communicate with other departments to satisfy guest complaints and requests.
  • Be a problem seeker and solver.
  • Ability to work well in high stress situations and resolve conflict.

MINIMUM QUALIFICATIONS:

  • Minimum age requirement 18+
  • High school diploma or equivalent required; degree in a hospitality or related industry is preferred.
  • Use of Microsoft Office Suite of programs including Word, Excel, PowerPoint; email and web browser experience.
  • Basic Knowledge of accounting, mathematical skills and computing skills.
  • Requires customer service experience and/or hotel/resort experience; strong interpersonal skills.

ADDITIONAL QUALIFICATIONS:

  • Multi-tasking, planning and organization skills.
  • Knowledge of SMS Software valued, but not required.
  • Extremely dependable and timely.
  • Requires organizational and follow-up skills.
  • Self-starting personality with an even disposition. 
  • Must be able to comprehend reading materials, speak, read and write English.

BENEFITS FOR FULL-TIME ASSOCIATES:

•Medical, Dental, Vision Insurance

•Paid vacation, paid Holidays

•401k plan

•Long and short-term Disability

•Major Illness Insurance

•Accident Insurance

•Limited access to some resort amenities

•Discounts at all Crescent Hotels & Resorts properties

 PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



Horseshoe Bay Resort

200 Hi Circle North

Horseshoe Bay, TX 78657

Telephone (830) 598-2511

Current Openings At This Location

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues. 


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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