Front Desk Agent

Sheraton Panama City Beach Golf & Spa Resort
Panama City Beach, FL

Posted June 10, 2021

We are looking for hospitality and customer service professionals to join our team!

A Front Desk / Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Answer quest questions and assist with concierge duties - book tee times, make reservations, give directions and offer assistance with recommendations or ideas for activities in the area.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Answer PBX switchboard and handle all guest requests, questions, transfers, etc.  Track all work orders and requests in GXP / Marriott software system.
  • Receive, input, retrieve and relay messages to guests

Positive, can-do attitude and big smiles!! Prior computer experience required.

Must be able to work weekends and holidays. Full-time and Part-time positions available.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Sheraton Panama City Beach Golf & Spa Resort

4114 Jan Cooley Drive

Panama City Beach, FL 32408

Telephone (850) 236-6000

Our Hotel

A quintessential Florida vacation destination, our hotel is nestled along the historic St. Andrews Bay, with a distinct coastal experience as the only AAA Four Diamond rated hotel in Panama City Beach.

A water lover’s paradise, the beauty of the Emerald Coast is at your fingertips at the Sheraton Panama City Beach Golf & Spa Resort. Dig your toes in the white sands of our bay beach and relax along the shore or make a splash with a trip to Shell Island or a wave runner rental. Boat excursions include a day sailing aboard the Footloose Catamaran on a snorkel/dolphin cruise or captain your own pontoon boat rental for a day of fun in the sun with the whole family.


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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