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Marina Charter Mate

Crescent Hotels & Resorts, Operations

Horseshoe Bay Resort

200 Hi Circle North

Horseshoe Bay, TX 78657

Telephone (830) 598-2511

Horseshoe Bay Resort

400 Room Resort

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues. 


Current Job Openings

Marina Charter Mate

Horseshoe Bay Resort

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Who wants to work on beautiful Lake LBJ?

Definition:

Marina Charter Mate is responsible for the marina ship store watercraft rentals, valet service, safely driving all watercraft, assisting hut personnel and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Managers and Supervisors.  Charter Mates greet and assist members/guests while maintaining a friendly disposition and facilitating a high Horseshoe Bay Resort standard to maximize watercraft rentals and retail sales while creating and enhancing the guests’ lake experience. 

General Duties:

  • Greet/assist members and guests
  • Manage open/close procedures daily
  • Maintain cleanliness and organization of all rental fleet
  • Assist members with gas, valet service and any special requests
  • Maintain professional composure in high stress environment
  • Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas & oil checks
  • Demonstrate boat and wave runner driving capabilities

Employment Standards:

  • High School Diploma or equivalent
  • Minimum age requirement 18+ due to driving licensed Resort vehicle
  • Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier required.
  • Must hold a current Boaters Safety Certification
  • Must be able to pass pre-employment drug screen test
  • Must be CPR certified and first responder certified
  • Ability to drive different watercraft types safely and responsibly
  • Customer service experience required
  • Ability to work in fast paced environment
  • General computer knowledge
  • Team oriented
  • Basic math and accounting skills
  • Excellent telephone etiquette and interpersonal skills required
  • Service oriented- able to pamper, accommodate and anticipate guests needs
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Solution oriented
  • Exceptional communication, organizational skills and detail oriented
  • Flexible and accommodating attitude
  • Computer literate and proficient in Word, Excel, related inventory software
  • Maintain a positive attitude and contribute toward a quality work environment
  • Comply and adhere to all Horseshoe Bay Resort and marina policies and standard operating procedures (SOP’s)
  • Maintain a professional image with the proper uniform standard and maintaining personal hygiene

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Work is performed outdoors in various weather conditions common to Texas
  • Maintain a clean; safe, fully stocked and well-organized work area.
  • Be on time for your shift and maintain schedule provided
  • Positive, energetic and professional demeanor
  • Ability to properly drive boat, pontoon boat, wave runner and dining yacht
  • Ability to multi-task.
  • Ability to be efficient and productive in a fast-paced environment.
  • Walk/stand for an extended period of time
  • Occasionally lift and/or move up to 45 pounds.
  • Ascend/descend stairs as a daily routine.
  • Must be able to comprehend reading materials.
  • Must be able to interact with co-workers, customers and have a sense of TEAM
  • Must be able to communicate effectively with the public.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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