Banquet Captain

Varscona Hotel on Whyte
Edmonton, AB, Canada

Posted September 10, 2021

Varscona & Metterra Hotels are looking for an exciting & enthusiastic addition to our food & beverage team!

The Banquet Captain is a front line professional that welcomes guests to the hotel function & hospitality spaces, that assists in the supervision of hotel food & beverage staff in the completion of the assigned functions and set-up, as well as oversees the service and break-down functions in a safe manner. The Banquet Captain must represent the hotel through excellence in service and hospitality, and is required to maintain a flexible schedule and be available to work shift work including weekends, holidays & evenings

ESSENTIAL JOB FUNCTIONS:

  • Check banquet event orders to ensure that all information is accurate.
  • Check room set-up to see that banquet event order directions are completely followed. Ensure that all public areas are neat and clean.  
  • Make contact with group representatives. Explain how to make contact if needed throughout the function.  
  • Communicate all banquet event order changes to catering or convention services office and affected departments. 
  • Coordinate with banquet staff set-ups, changes and time schedules for all functions.  
  • Verify staffing levels for the next day's functions.  Adjust schedules accordingly through the addition or cancellation of servers/bartender/hospitality.
  • Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function.
  • Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
  • Verify all banquet checks at end of day and turn in to Night Audit.
  • Assist in the training and supervision of all servers.
  • Responsible for scheduling and operations in the absence of the Banquet Manager.
  • Complete other duties as assigned or required.
  • Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

  • Minimum 1 year previous banquet/service supervisory experience required.
  • ProServe certification required.
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 
  • Knowledge of the appropriate table settings and serviceware.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Ability to operate beverage equipment, e.g., coffee maker.
  • Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
  • Fluent in English (written and oral).
  • Must be able to work varied shift work, including weekends and holidays.
    • Highly organized, results oriented and ability to work in a multi-functional team environment.
    • Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
    • Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job.

ADDITIONAL QUALIFICATIONS:

  • Security clearance required upon offer of employment.
  • Possess sensational customer service philosophy and a self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.


Varscona Hotel on Whyte

8208 106 Street

Edmonton, AB T6E 6R9

Canada

Telephone (780) 434-6111

Our Hotel

Varscona is a charming lifestyle hotel providing a warm and comfortable hospitality experience to those looking for a home away from home when they travel. Situated in the heart of historic Old Strathcona, and nestled amongst numerous restaurants, boutiques and theatres blending bohemian panache with contemporary chic. This central location provides easy access to the University of Alberta, downtown and south Edmonton business and government districts. The Edmonton river valley is a few blocks away and offers miles of cycling and walking paths, parks and off leash areas.

Varscona combines old-world comfort with modern amenities. Timeless furnishings featuring luxurious textiles in rich hues of green and earthy brown enhance the public spaces and guest rooms. Casual sophistication and warm hospitality provide guests a welcoming haven.

The Varscona team is empowered to do what it takes to ensure every guest’s experience is exceptional. Sincere, unscripted and genuine service is our trademark.


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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