Banquet Captain

Matrix Hotel
Edmonton, AB, Canada

Posted September 18, 2021

Matrix Hotel is looking for an exciting & enthusiastic addition to our food & beverage team!

The Banquet Captain is a front line professional that welcomes guests to the hotel function & hospitality spaces, that assists in the supervision of hotel food & beverage staff in the completion of the assigned functions and set-up, as well as oversees the service and break-down functions in a safe manner. The Banquet Captain must represent the hotel through excellence in service and hospitality, and is required to maintain a flexible schedule and be available to work shift work including weekends, holidays & evenings

ESSENTIAL JOB FUNCTIONS:

  • Oversee banquet, lounge and breakfast operations.
  • Check banquet event orders to ensure that all information is accurate.
  • Check room set-up to see that banquet event order directions are completely followed. Ensure that all public areas are neat and clean.  
  • Make contact with group representatives. Explain how to make contact if needed throughout the function.  
  • Communicate all banquet event order changes to catering or convention services office and affected departments. 
  • Coordinate with banquet staff set-ups, changes and time schedules for all functions.  
  • Verify staffing levels for the next day's functions.  Adjust schedules accordingly through the addition or cancellation of servers/bartender/hospitality.
  • Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function.
  • Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
  • Verify all banquet checks at end of day and turn in to Night Audit.
  • Assist in the training and supervision of all servers.
  • Responsible for scheduling and operations in the absence of the Banquet Manager.
  • Complete other duties as assigned or required.
  • Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

  • Minimum 1 year previous banquet/service supervisory experience required.
  • ProServe certification required.
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 
  • Knowledge of the appropriate table settings and serviceware.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Ability to operate beverage equipment, e.g., coffee maker.
  • Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
  • Fluent in English (written and oral).
  • Must be able to work varied shift work, including weekends and holidays.
    • Highly organized, results oriented and ability to work in a multi-functional team environment.
    • Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
    • Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job.

ADDITIONAL QUALIFICATIONS:

  • Security clearance required upon offer of employment.
  • Possess sensational customer service philosophy and a self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.


Matrix Hotel

10640 100 Avenue

Edmonton, AB T5J 3N8

Canada

Telephone (780) 429-2861

Our Hotel

Matrix Hotel provides a distinctive hospitality experience to travelers who appreciate great design in the heart of the city. The hotel is centrally located downtown between the business and government districts for the convenience of the corporate traveler. After the work day or for the leisure traveler, the Edmonton river valley is a short stroll away as are the many shops, restaurants, cafés, arts and theatre venues.

Matrix Hotel is naturally inspired, and was designed to be an environment where positive experiences are developed. The modern décor blends clean minimalist lines with sleek and textural natural stone and wood for a stunning and soothing atmosphere. Interesting objet d’arts and paintings punctuate warm hues of silver, pewter and platinum throughout the hotel’s public spaces.

Matrix Hotel offers an unparalleled downtown Edmonton hotel experience.


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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