Mgr, Front Office, BU (E)

Newport Beachside Hotel & Resort
North Miami Beach, FL

Posted September 14, 2021

You will: 

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
  •  Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  • Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

You bring to the table:

  • A Self-starting personality with an even disposition
  • A professional appearance and manner
  • The ability to communicate well with guests
  • A “pitch-in” attitude; assisting co- workers with their job duties 
  • Thorough knowledge of all guest services department operations, and individual job requirements
  • Excellent written, verbal, and organizational skills required
  • Computer literacy and financial management a must.
  • The ability to resolve guest, supervisor and employee conflicts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



Newport Beachside Hotel & Resort

16701 Collins Avenue

North Miami Beach, FL 33160

Telephone (305) 949-1300

Our Resort

Situated beachfront in the heart of Sunny Isles–North Miami Beach, the beautiful AAA-rated Newport Beachfront Resort and Spa elevates the Miami Beach Resort experience. Escape to this treasured place where iconic design, rich history and mesmerizing views of the Atlantic from your private balcony lay the backdrop for an all-encompassing Miami Beach experience. Soothe at our luxurious Aveda Seven Seas Spa & Salon featuring a wide range of replenishing and anti-aging facial and body treatments. Indulge at our electric Kitchen 305 presenting Miami inspired culinary dishes or at our Coconuts Poolside Tiki Bar & Grill. Be pampered by our team of beach butlers at our Newport Beach Club while lounging in our tiki-hut cabanas. Fish at our exclusive Newport Fishing Pier. Explore Miami’s greatest sites and attractions including South Beach, the Miami Zoo, the Florida Everglades, and Aventura Mall.


Crescent Hotels and Resorts are proud to be an Equal Opportunity Employer

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