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Front Desk Agent - Flexible Shifts

Crescent Hotels & Resorts, Operations

Sheraton Suites Philadelphia Airport

4101 B Island Avenue

Philadelphia, PA 19153

Telephone (215) 365-6600

Sheraton Suites Philadelphia Airport

251 Room All Suite

Our Hotel

Guests can relax in our spacious and modern suites, featuring the renowned Sheraton Signature Sleep Experience, ergonomic desk chairs and plasma TVs. They can connect to work or home with high speed Internet access, PC work stations and more in our lobby. Reenergize after a long day or flight at Sheraton Fitness or refresh in our pool. We offer a great meal or drinks in our Vector Restaurant & Lounge, a great place to connect with friends and loved ones. We've thought of everything our guests need for a relaxed and memorable stay. With easy access to and from Philadelphia International Airport on our complimentary shuttle, we are also convenient to all of downtown Philadelphia's attractions, including Independence Hall, the Liberty Bell, the historic district and shopping and cultural destinations. Welcome to Sheraton Suites Philadelphia Airport—an upbeat and refreshing hotel experience.

Front Desk Agent - Flexible Shifts

Sheraton Suites Philadelphia Airport

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1. Greet customers immediately with a friendly and sincere welcome. Use a positive

and clear speaking voice, listen to and understand requests, respond with

appropriate action and provide accurate information such as outlet hours and local


2. Complete the registration process by inputting and retrieving information from a

computer system, confirming pertinent information including number of guests and

room rate. Promote Crescent and brand marketing programs. Make appropriate

selection of rooms based on guest needs. Code electronic keys. Non-verbally

confirm the room number and rate. Provide welcome folders containing room

keys, certificates, coupons and refreshment center keys as appropriate.

3. Verify and imprint credit cards for authorization using electronic acceptance

methods. Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, travelers checks, and other forms of payment.

Convert foreign currency at current posted rates. Post charges to guest rooms and

house accounts using the computer.

4. Promptly answer the telephone using positive and clear communication. Input

messages into the computer. Retrieve messages and communicate the content to

the guest. Retrieve mail, small packages and facsimiles for customers as


5. Close guest accounts at time of check out and ascertain satisfaction. In the event

of dissatisfaction, negotiate compromise, which may include authorizing revenue


6. Field guest complaints, conducting thorough research to develop the most effective

solutions and negotiate results. Listen and extend assistance in order to resolve

problems such as price conflicts, insufficient heating or air conditioning, etc.

Remain calm and alert especially during emergency situations and heavy hotel

activity. Plan and implement detailed steps by using experienced judgment and


7. Comply with attendance rules and be available to work on a regular basis.

8. Perform any other job related duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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