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Senior Group Sales Manager

Crescent Hotels & Resorts, Operations

Delta Hotels Baltimore Hunt Valley

245 Shawan Road

Hunt Valley, MD 21031

Telephone (410) 785-7000

Delta Hotels Baltimore Hunt Valley

392 Room Hotel

Our Hotel

Situated on 17-acres, our campus-like environment offers guests a tranquil escape from the tumult of Baltimore. Each of our guestrooms and suites features floor-to-ceiling windows and is luxuriously appointed with elegant decor and smart amenities like complimentary WiFi and plush bedding. Designed for the discerning traveler with elevated expectations, we provide our guests an array of premium touches like a state-of-the-art fitness center, a 24-hour high-tech business center, two pools, and complimentary shuttle service within a three-mile radius. Enjoy a world-class dining experience at the Cinnamon Tree Restaurant, featuring traditional American cuisine in an opulent setting, opt for a casual bite at Cafe 245, or savor a signature handcrafted cocktail in the stylish confines of the Polo Lounge & Bar. Our Hunt Valley, MD hotel near Towson University is the only full-service Marriott in the area.


Senior Group Sales Manager

Delta Hotels Baltimore Hunt Valley

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JOB OVERVIEW: Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

  • Achieve monthly, quarterly, and annual production goals.
  • Know the principal competition for each market segment and takes advantage of hotel’s strengths against each competitor.
  • Accurately forecast occupancy changes based on changing market conditions (additions to supply and demand, etc.).
  • Manage revenue ensuring profitable contracting is strategically captured through revenue management and analysis
  • Overcome all objections to close on business through an effective selling process and a complete understanding of the customers’ needs and requests.
  • Actively sell room nights through prospecting/solicitation calls, outside sales calls, telemarketing, site tours, etc.
  • Actively sell to in-house guests (greeting tours, talking with guests at breakfast and evening reception to surface additional leads, etc.).
  • Know the competition well. In addition, is familiar with all “business” in the market, where that “business” stays and why.
  • Use the resources available by the Brand to surface, call on, and track potential business.

Required Qualifications

  • Senior Level Group experience
  • 10 years of group level experience in a hotel
  • Marriott Experience preferred
  • Strong managerial and supervisory skills.
  • Compute accurate mathematical calculations.
  • Excellent written skills sufficient to produce sales and marketing communication.
  • Excellent spoken and presentation skills
  • Fluency in English both verbally and non-verbally.

Ability to:

  • Communicate in a clearly and affectively with guests, clients, and co-workers in both written and verbal forms.
  • Perform job functions with attention to detail, speed, and accuracy.
  • Prioritize and organize.
  • Negotiate, sell and influence professionals and hotel guests.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Understand market segmentation, yield and inventory management.
  • Manage extensive amounts of information

Desirable:

  • Certification of previous training in OneSource, Ci/TY, FSPMS, Word, Excel, PowerPoint
  • Previous guest relations training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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