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Bell Attendant

Crescent Hotels & Resorts, Operations

Hilton Cincinnati Netherland Plaza

35 West Fifth Street

Cincinnati, OH 45202

Telephone (513) 421-9100

Hilton Cincinnati Netherland Plaza

561 Room Hotel

At A Glance

Open since 1931, the Hilton Cincinnati Netherland Plaza hotel is one of the world’s finest examples of French Art Deco design. Take the hotel skywalk to various shops and restaurants and walk to the Duke Energy Convention Center. This National Historic Landmark hotel offers 40,000 sq. ft. of unique event space. Dine at Orchids at Palm Court, responsible for making our hotel the #1 Hilton food and beverage hotel in the USA for six of the last seven years.

  • Located 2 blocks from Cincinnati Bell Connector Streetcar stop, connecting popular Cincinnati destinations
  • Hilton’s #1 USA Food and Beverage hotel for six of the last seven years
  • Orchids at Palm Court is Ohio's only AAA Five Diamond Restaurant
  • National Historic Landmark with restored 1930s French Art Deco design, rosewood paneling and ceiling murals

Bell Attendant

Hilton Cincinnati Netherland Plaza

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*$1,000 New Hire bonus! - Full Time Associates*

*$500 New Hire bonus! - Part Time Associates*

Must be available 1st and 2nd shift. Must be available weekends.

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.  Acquaint each guest with room and features.

EXAMPLES OF DUTIES:

  • Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
  • Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
  • Read and match luggage tags, write claim tickets and detach portion to give to guest.
  • Organize and store luggage as necessary in a designated area.
  • Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals etc.

*$1,000 New Hire bonus for new external candidates - Full Time Associates

Bonus paid as follows:     After 30 days - $200     |     After 60 days - $200     |     After 90 days - $200     |     After 180 days - $400

*$500 New Hire bonus for new external candidates - Part Time Associates

Bonus paid as follows:     After 30 days - $100     |     After 60 days - $100     |     After 90 days - $100     |     After 180 days - $200

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Ability to understand and follow written and or verbal instructions.
  • Ability to effectively communicate verbally in English.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage continuously throughout shift.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Sufficient manual dexterity in one hand to be able to load and unload luggage.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

BENEFITS

  • Medical, Dental, Vision
  • Short Term Disability & Long Term Disability
  • Free Group Life Insurance
  • Supplemental Life Insurance
  • Vacation, Personal Days
  • 401k + Matching
  • Hilton Team Member Travel Discount!
  • Crescent Hotel & Resorts Travel Discount!
  • Pet Insurance, Identity Theft Protection, Accident Insurance
  • and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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