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Assistant Front Office Manager

Crescent Hotels & Resorts, Operations

Marriott Dallas Allen Hotel & Watters Creek Convention Center

777 Watters Creek Boulevard

Allen, TX 75013

Telephone (469) 675-0800

Marriott Dallas Allen Hotel & Watters Creek Convention Center

300 Room Hotel

Experience Our Stunning Convention Center Hotel near Dallas

Introducing Marriott Dallas Allen Hotel & Convention Center, located just 30 minutes from downtown Dallas in Allen, TX. This stunning Allen hotel offers a sophisticated interpretation of the dynamic Texas urban landscape reflecting the energy of booming North Dallas, and blending rustic design materials with curated art and the latest technology. The hotel guest rooms and suites feature thoughtful accommodations, including lush linens, productive workspaces, local artwork and high-speed Wi-Fi. The culinary offerings deliver a true Texas dining experience—with a few delightful surprises thrown in. A remarkable 79,000 square feet of meeting and convention space accommodates gatherings of any size, from an intimate gathering to a conference of 1,000. Enjoy unique cuisine, ample parking, a fitness center, an expansive patio and pool, plus high-end shopping and dining across the street. Relish in luxury at our Watters Center Convention Hotel near Dallas.


Assistant Front Office Manager

Marriott Dallas Allen Hotel & Watters Creek Convention Center

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Just 30 minutes from downtown Dallas, Marriott Dallas Allen Hotel intuitively meets the needs of frequent travelers. Our hotel offers a sophisticated interpretation of the Texas urban landscape reflecting the energy of booming North Dallas, blending rustic design materials with curated art and the latest technology. A remarkable 79,000 square feet of meeting and convention space accommodate gatherings of any size, from an intimate gathering to a conference of 1,000. We are looking for individuals with passion for Service/Hospitality who will be responsible for creating a memorable guest experience. This individual will Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

JOB OVERVIEW: Provides guidance and leadership to Guest Service associates as the Front Desk Assistant Manager ensuring consistent quality customer service is delivered.

ESSENTIAL JOB FUNCTIONS:

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Communicate both verbally and in writing to provide clear direction to staff.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

At least 3-5 years of supervisory experience required. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Further more, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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