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Guest Service Agent

Crescent Hotels & Resorts, Operations

Courtyard by Marriott Toronto Mississauga/West

290 Derry Road West

Mississuaga, ON L5W 1N6

Canada

Telephone (905) 670-1947

Courtyard by Marriott Toronto Mississauga/West

125 Room Hotel

Our Hotel

Courtyard Mississauga West offers sophistication with a contemporary design throughout. Whether you are visiting for business or leisure, our hotel offers a welcoming, spacious lobby with plenty of space where you can work, unwind or socialize. Enjoy the Bistro, our on-site restaurant for a great breakfast, specialty coffee or for dinner and cocktails in the evening. Take a break and swim in the indoor pool or workout in our fully equipped fitness centre. Perfect for meetings and occasions of all types, the hotel has over 5,200 sq. ft. of superb event space featuring the Ballroom with floor to ceiling windows and stunning views of the ravine and green space. Guests will also enjoy our outdoor event patio with fire pit and water feature. Situated near the Mississauga Convention Centre and 10 minutes from Toronto Pearson International Airport. We look forward to welcoming visitors to the Courtyard Mississauga West.


Current Job Openings

Guest Service Agent

Courtyard by Marriott Toronto Mississauga/West

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ESSENTIAL JOB FUNCTIONS

  1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  1. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs.  Make appropriate selection of rooms based on guest needs.  Code electronic keys.  Non-verbally confirm the room number and rate.  Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. 
  1. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.  Accept and record vouchers, travelers checks, and other forms of payment.  Convert foreign currency at current posted rates.  Post charges to guest rooms and house accounts using the computer.
  1. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.  Retrieve mail, small packages and facsimiles for customers as requested.
  1. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  1. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Remain calm and alert especially during emergency situations and heavy hotel activity.  Plan and implement detailed steps by using experienced judgment and discretion.   
  1. Comply with attendance rules and be available to work on a regular basis.
  1. Perform any other job related duties as assigned.
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