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Catering Manager

Crescent Hotels & Resorts, Operations

PGA National Resort & Spa

400 Avenue of the Champions

Palm Beach Gardens, FL 33418

Telephone (561) 627-2000

PGA National Resort & Spa

354 Room Resort

Our Resort

PGA National Resort & Spa has long been a place of legendary moments. Here at this Palm Beach destination, luxury is always the standard, golf is never considered just a game and together the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by five championship golf courses, and renowned throughout the world as Home to the PGA Tour’s Honda Classic and the legendary Bear Trap, PGA National also boasts a world-class destination spa, a private state-of-the- art sports & racquet club and an exclusive private membership club at the heart of this luxurious resort lifestyle community.

The moment you arrive you will feel what draws people to PGA National. Golf is at the heart of it all, combined with great food and friends, an enviable year-round climate that lends itself to an active lifestyle – all offered in warm and welcoming elegant contemporary surroundings. 


Current Job Openings

Catering Manager

PGA National Resort & Spa

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Catering Managers are responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities and answering, closing and detailing sales leads and walk-in customers in order to achieve or exceed activity goals. This position requires an energetic, detail oriented person with a passion for providing 5-star service, a flexible can-do-attitude along with excellent communication skills to ensure customer satisfaction and repeat business.

 RESPONSIBILITIES:

  • Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails and leads (no later than 24 hours).
  • Solicit and secure business for the Resort through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts. Must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet.
  • Develop strong, professional long term business relationships. Attend networking events, become member of civic organization and/or industry associations.
  • Must have clear understanding of the Resort’s business strategies and goals to determine individual action plans to meet those goals.
  • Create banquet event orders (BEOs) with all set up, A/V and food and beverage requirements needed for group. 
  • Ensure all BEOs are signed by the client and distributed to the Banquet and Culinary team in accordance with the guidelines set forth by the Resort.
  • Ensure correct billing information is obtained and followed along with any deposit schedules that may be necessary.
  • Maintain accurate information and revenues in Delphi at all times to ensure accurate forecasting.
  • Create and Maintain neatly organized files with all required and appropriate information.
  • Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM and DOC.
  • Work closely with Banquet Department on operations and event execution.
  • Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
  • Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges. 
  • Follow-up with various departments to ensure any necessary feedback is communicated.
  • Follow through on billing to ensure all monies are collected.
  • Assist other sales/catering mangers with site inspections as required.
  • Participate in all property specific customer functions.
  • Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and ad-hoc requests).
  • Provide operational support during shows, help drive sales initiatives set forth by DOSM and DOC with team members and conduct or attend training as needed.
  • Wear professional attire and always represent PGA to the best of your ability.
  • Maintain a positive, cooperative work environment between staff and management in accordance with PGA National’s Resort & Spa company values.
  • Any other duties or activities set forth by immediate supervisor or General Manager.

SKILLS AND ABILITIES:

  • The ability to negotiate, influence and sell.
  • Minimum 3+ years catering sales experience required preferably in a resort setting but not necessary
  • Knowledgeable in Social and Corporate Event sales along with strong food & beverage background a must.
  • Computer savvy - Delphi experience; Microsoft Outlook and Word
  • Excellent time management, self-management and self-motivation. Must be organizationally savvy with a keen focus on detail. 
  • Ability to maintain composure under pressure.
  • Possess determination and commitment to achieve financial expectations
  • Have deep desire to always produce quality results – taking pride in work.
  • Flexible schedule to include evenings, weekends and holidays as dictated by business demands.
  • Demonstrate resilience and flexibility in the face of change.
  • An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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