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Front Desk Supervisor

Crescent Hotels & Resorts, Operations

EVEN Hotel Norwalk

426 Main Avenue

Norwalk, CT 06850

Telephone (203) 846-9355

EVEN Hotel Norwalk

129 Room Hotel

Our Hotel

This newly opened four-story property settled in Norwalk, CT offers 129 guest rooms with unique features that are refreshing to our guests. EVEN™ Hotel Norwalk is located near city attractions like Norwalk Islands, the Maritime Aquarium at Norwalk and Connecticut state parks. Only a short 35 minute train ride to nearby New York City metropolitan area destinations for plenty of things to do while visiting the city and experiencing a great stay at our hotel. Our hotel is easily accessible from the Westchester County Airport (HPN) in White Plains, New York.

Whether you’re traveling for business or leisure you won’t have to compromise your wellness routine. As a member of the newest brand from IHG® and one of the first EVEN ™ Hotels in the world, our facility is designed to help our guests maintain a healthy lifestyle while traveling.

Keep active with in-room fitness zones for private workouts and eat well when you choose from our selection of healthy food and beverage options, including made to order smoothies and Grab ‘n’ Go meals. Accomplish more with free Wi-Fi and mobile furnishings that give you the flexibility you need to be your most productive-self. You’ll rest easy with spa-inspired showers, signature EO bath products and all-natural eucalyptus linens. Start and end your day at EVEN ™ Hotel Norwalk as we provide you with the essentials for your healthy lifestyle.


Front Desk Supervisor

EVEN Hotel Norwalk

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The Amazing EVEN™ Hotel Norwalk, CT combines activity, wellness and balance while you travel. Our natural surroundings, healthy menu items and fitness areas keep you at your best. As a new IHG ® brand, EVEN™ Hotels enables activity and balance four our traveler, enabling them to stay on track with their wellness.

Even Norwalk Hotel is currently seeking an outgoing, energetic, customer service oriented individual to fill the position of Front Desk Supervisor position.

We have an excellent benefits package to offer to our Full-Time Associates to include, health, dental, vision, life, short-term and long-term disability insurance, 401(k) with a match, Vacation, Sick, Holiday Pay, Hotel Room Discounts and much more!!!

JOB OVERVIEW:  Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1.            Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2.            Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3.            Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4.            Supervise the Guest Service Agents.

5.            Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.  Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6.            Comply with attendance rules and be available to work on a regular basis.

7.            Perform any other job related duties as assigned.

MINIMUM REQUIREMENTS:

At least six months of experience in a supervisory role at the Front Desk or one year of experience as a Front Desk Agent at a hotel.

ADDITIONAL REQUIREMENTS:

Must be customer service oriented

Excellent computer skills

Ability to lead a team and supervise the operations at the Front Desk

Must be flexible to work weekdays, weekends and holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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