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Sales Manager – Corporate/Government & Tour & Travel

Crescent Hotels & Resorts, Operations

Crowne Plaza JFK Airport New York City

138-10 135th Avenue

Jamaica, NY 11436

Telephone (718) 530-1160

Crowne Plaza JFK Airport New York City

330 Room Hotel

Our Hotel

Crowne Plaza JFK Airport New York City is an upscale full service hotel with spectacular Airport and City views located ¼ mile adjacent to JFK International Airport. The Hotel features 335 guest rooms and suites that feature King size or two Queen beds, full size iron and ironing board, in-room coffee maker and an extensive HDTV channel selection. Located in the Hotel is a 130 seat restaurant and a 50 seat Manhattan style lounge. The décor is contemporary and the sleeping rooms offer such amenities as free wired and wireless INTERNET access, in-room refrigerators and in-room safes. The Crowne Plaza JFK Airport New York City Hotel also features 10 meeting rooms for a total of 4, 540 sq. ft. located on the 9th floor with natural lighting and magnificent Airport and City views. All meeting rooms are equipped with State of the Art Audiovisual equipment.


Sales Manager – Corporate/Government & Tour & Travel

Crowne Plaza JFK Airport New York City

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Essential Functions & Responsibilities:

  • Present a pleasant professional image to all potential guests and clients.
  • Provide excellent customer service and timely response to customer needs.
  • Responsible for knowing the principal competition and leveraging Hotel’s relative strengths against each.
  • Exhibit professional interpersonal communication skills when dealing with guests and co-workers.
  • Communicate pertinent information to management and co-workers in an accurately, timely manner.
  • Comprehend how all departments within the hotel work together and affect each other, guests and service.
  • Respond to Sales inquiries, RFP’s (within two hours), initiate new sales, prospects and qualify leads and new business through cold calling potential clients.
  • Utilize and review the Agency 360 on a weekly basis with the Director of Sales & Marketing and watch for changing trends in the market in order to uncover new accounts to target.
  • Spend a minimum of 3 days per week on outside sales calls to uncover new accounts and visit existing accounts in order to build relationships and maintain loyalty.
  • Weekly telephone research qualifying all local and regional outside sales calls.  Appointments should be made where possible and specific information on client needs obtained prior to actual call.  This also applies to potential cold calls (non-appointment and scheduled).  Responsible decision-makers name and potential annual sleeping rooms/hotel revenue should be obtained prior to the actual call.  Friday’s or non-“direct selling” times are suggested for this duty.
  • Aggressively pursue all appropriate opportunities for outside customer solicitation and relationship building including: Outside Sales Calls, Civic Association Events, Trade Events, Government trade shows, joint sales calls with IHG Key Account Directors representing the Corporate and Government segment.  Out-of-town solicitation is also to be made when required and/or requested (3-5 times per year).
  • Utilize Sales Force effectively in order to log all communication with clients, set follow-up with clients and maintain relationships.
  • Handle inquiries and/or bookings as related to owned accounts or as needed if other Sales Managers are not available.  Once the appropriate Sales Manager returns turn over all information gathered.
  • Correspond with potential customers providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters, follow-up letters, etc. in conjunction with inter-office colleagues; maintain accurate and up-to-date records in sales pro system of sales department functions and transactions.
  • Conduct hotel site inspections and entertain qualified potential clients in accordance with the company/ property policies.
  • Assist the Director of Sales & Marketing in the research and development of annual business or marketing plans/strategic plans and budgets for the Corporate and Government markets.
  • Responsible for negotiating all Corporate and Local negotiated account rates for the following year.
  • Monitor production of all top accounts and evaluate trends within your market segments.
  • Assist in implementing and executing special promotions relating to direct sales segments (i.e. hot deals, special promotions, sales blitzes etc.).
  • Submit required weekly reports to the Director of Sales & Marketing.
  • Local community involvement as it benefits the hotel, via approved memberships in organizations (i.e.Air Cargo Assoc. etc.).
  • Participate in industry and professional organizations to maintain high visibility in the market.
  • Attend IHG educational classes/seminars/webinars as assigned by the DOS & M and/or GM based on brand standards and annual requirements.
  • Adhere to time and attendance policy as established.
  • Contribute and work as a “team” member in all facets of the position.
  • Perform other services and duties as requested by the Director of Sales & Marketing and/or the General Manager.  May be called upon to host functions and participate in, conduct sales blitzes, travel and work extended hours to achieve department goals.
  • Monitor production of all top producing SMERF and Tour & Travel accounts and evaluate trends within your market segment.
  • Attend required meetings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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