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Front Desk Agent

Crescent Hotels & Resorts, Operations

DoubleTree by Hilton Bloomfield Hills Detroit

39475 Woodward Avenue

Bloomfield Hills, MI 48304

Telephone (248) 644-1400

DoubleTree by Hilton Bloomfield Hills Detroit

144 Room Hotel

A comfortable stay close to Detroit

We're a five-minute drive from downtown Birmingham and 22 miles north of Detroit. Cranbrook House & Gardens, and the Cranbrook Academy of Art are five minutes away, and the Frank Lloyd Wright Affleck House is just over a mile from our door. We have an indoor saltwater pool, a modern fitness center, and multiple dining options to explore.


Front Desk Agent

DoubleTree by Hilton Bloomfield Hills Detroit

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Front Desk operations during your assigned shift to a consistently high standard

  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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