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Assistant Restaurant GM- Mayfair Grill- Pre-Opening Role

Crescent Hotels & Resorts, Operations

Mayfair House Hotel & Garden

3000 Florida Avenue

Miami, FL 33133

Telephone (305) 441-0000

Assistant Restaurant GM- Mayfair Grill- Pre-Opening Role

Mayfair House Hotel & Garden

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Come work for a dynamic team at the newly renovated Mayfair House Hotel and Garden. This glamorous Gaudi-inspired hotel is nestled into the bohemian Coconut Grove enclave.

We are looking for a highly motivated and energetic Restaurant Assistant GM who has a passion for service. Enthusiastic employees can help take positive guest experiences to the next level. You’ll be working in an environment that fosters curiosity, collaboration and connection.

JOB OVERVIEW: Sonoran Open Fire concept with emphasis on Tequila & Mezcals. Oversee and lead all Front of House service team through management of strong food and beverage guest satisfaction, successful food and beverage operations, and financial management of the restaurant, bar & in-room dining.

Essential Functions:

Ensure all F&B associates are onboarded appropriately and timely, fully trained according to Mayfair Grill process, coached and disciplined as necessary, motivated, developed, and rewarded consistently.

  • Responsible for management of staff’s adherence to all Mayfair Grill standards, including appearance and uniform policy, time and attendance policy, steps of service, quality standards, and all other established SOPs and LSOPs.
  • Directly complete and assist in employee and manager performance reviews/evaluations. Administer to employee with subsequent manager; administer to manager with GM.
  • Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.
  • Responsible for the appropriate and timely handling of all necessary paperwork in department, including proper discipline reports, correct new hire form completion, honest and fair evaluations, rate changes/payroll, etc.
  • Oversee all labor costs related to department. Review payroll/time clock daily. Ensure all time sheets are corrected promptly. Monitor and control OT costs. Oversee staff to guest ratio and labor effectiveness. Review final payroll approval for department. Oversee that all tipped employees are declaring tips according to company procedure and IRS policy.
  • Create and/or approve front of house and back of house schedules and forecasting according to volume and budget. Responsible for all final schedules.
  • Create and maintain an approved training program with a strong attention to detail based on HCH training programs. Confirm all F&B and kitchen staff have completed departmental training and a skills/knowledge test prior to independently servicing guests.
  • Monitor uniform inventory and work with sub-managers to ensure each employee has correct uniforms on their first day of work. Ensure all associates’ uniforms are clean, neat, pressed, and according to standard.
  • Maintain department Memo Binder to effectively communicate to all department employees.
  • Conduct weekly one on one’s with General Manager and sub-managers.
  • Maintain and update associate phone/email list.
  • Review revenue reports daily. Communicate any changes needed to Accounting. Ensure cover counts, day part revenues, beverage revenue, banquet revenue, tips payable, service charges, and average ticket amounts reflect that date correctly.
  • Responsible for monitoring budget regularly. Ensure department use of checkbooks for all costs in order to meet budgetary guidelines. Ultimate responsibility for all budget goals in both front and back of house.
  • Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
  • Attend all scheduled meetings and training sessions.
  • Understand and practice all Mayfair Grill safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
  • Comply with all Hotel and Mayfair Grill time and attendance policies.
  • Comply with all Hotel and Mayfair Grill uniform, dress code, and appearance standards.
  • Practice and maintain cleanliness in the dining room, bar, banquet rooms, server stations, liquor and wine room, beverage areas, prep and coking areas, dry storage, fridge/freezers, and other back of house areas at all times.
  • Complete beverage inventory, order items, and confirm receiving all beverage needs. Work closely with third party vendors. Ensure specialty items are in stock, storage areas are organized, and yield management is strong with controlled beverage cost. Work with Bar leadership to ensure proper and accurate inventory is in place.
  • Monitor China, Glassware and silverware monthly inventory and ordering according to budgetary guidelines.
  • Work closely with suppliers to ensure that all items needed are in stock for the menu.
  • Code and submit all F&B invoice billing timely, accordingly to hotel policy.
  • Lead Pre-Meal/Stand-Up daily. Develop and maintain guidelines/topics to discuss daily.  Use as a time to educate, discuss issues, talk about guests, feedback, food& wine, menu changes, specials, customer service case studies, SOP and LSOP reminders, etc.
  • Oversee all banquet functions and appropriate sub-managers associated with the function execution. Ensure proper setup, staffing levels, and service is conducted according to guest expectation.
  • Maintain department Memo Binder to ensure all staff are educated and there is an effective communication median for changes.
  • Print restaurant, beverage, in-room dining, and event menus/menu cards as needed.
  • Manage Point of Sale by updating and maintaining menu buttons, pricing, specials, customizations, etc. Communicate any Point of Sale issues timely and assist in resolving.
  • Responsible for the administration of all F&B promotional items, menus, Advertisement, mos. Calendar, etc.
  • Responsible for hiring & scheduling weekly entertainment (or as needed). Promote creative entertainment programs according to season and clientele.
  • Maintain stock of comment cards, menus, business cards, check inserts for the restaurant.
  • Regularly touch tables daily and work with event client contacts, ensuring guest satisfaction at all times.
  • Practice and enforce all cash handling policies and procedures. Work with Accounting Manager to hold staff accountable for cash handling procedures.
  • Responsible for comp and void privileges and approving active promotions and gift card/certificates. Review Comp/Voids daily.


  • Previous hospitality experience, ideally in food and beverage management
  • In-depth working knowledge of alcoholic and non-alcoholic beverages; in-depth working knowledge of food preparation and presentation
  • Experience in staff management and development
  • Knowledge of basic accounting principles and practices
  • Experience in analyzing financial data, knowledge of planning and forecasting, track record of managing inventory and cost control
  • Experience in administrative tasks
  • Strong hotel operations knowledge, including personnel and labor relations, building maintenance, and budget forecasting 

Benefits: (Crescent Hotels & Resorts)

  • Health insurance • Dental insurance • Vision insurance • Life insurance • 401(k) • Paid time off (Personal days/ Vacation) • Room Discounts 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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