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Sales and Catering Coordinator - 53 North Collection (Matrix, Metterra, Varscona Hotels and Ampersand 27)

Crescent Hotels & Resorts, Operations

Metterra Hotel on Whyte

10454 82 Avenue

Edmonton, AB T6E 4Z7

Canada

Telephone (780) 465-8150

Metterra Hotel on Whyte

98 Room Hotel

Our Hotel

Metterra is an authentic lifestyle hotel offering a contemporary hospitality experience to travelers who appreciate accessible luxury. Business travelers can enjoy close proximity to the University of Alberta, downtown and south Edmonton business and government districts. From its prominent location on Whyte Avenue in the centre of Edmonton’s trendiest neighbourhood, you’ll find the city’s most walkable district and dozens of boutiques, cafés, coffee shops and pubs. The Edmonton river valley is a few blocks away and offers miles of cycling and walking paths, parks and off leash areas.

Metterra is one of the most unique hotels in Edmonton, and combines the simplicity of contemporary, natural wood furnishings and textured upholsteries in organically inspired colours; with an eclectic collection of global artifacts and unique art for a truly eclectic design aesthetic.

The Metterra team is empowered to do what it takes to ensure every guest’s experience is exceptional. Sincere, unscripted and genuine service are our trademark.


Sales and Catering Coordinator - 53 North Collection (Matrix, Metterra, Varscona Hotels and Ampersand 27)

Metterra Hotel on Whyte

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Located in two of Edmonton’s most vibrant communities, 53 North Collection is looking for an exciting & enthusiastic addition to support our sales and catering team!

The Sales & Catering Coordinator is a key member of the Revenue Team and works closely with the Sales Managers, Catering Managers, Ampersand27 and the hotel Operations Teams.

This role will assist in the overall efficient operation of the Sales & Catering Department at the Matrix Hotel, Metterra and Varscona "Hotels on Whyte” and Ampersand27 restaurant.

ESSENTIAL JOB FUNCTIONS:

  • Consistently performs the Hotel’s Company Standards of Service; interact with guests, all hotel associates in a professional, gracious and friendly manner and ensures staff does the same.
  • Qualify incoming inquiries and direct to appropriate personnel within the Sales and Catering department.
  • Assist Sales/Catering Managers with producing merged contracts, data entry, and various tasks as needed.
  • Assist Sales and Catering Managers with processing bookings, group resumes, rooming lists and billing arrangements.
  • Work with Restaurant leadership to book larger groups and buy-outs into Ampersand27.
  • Meet with Catering Manager and the Food and Beverage Team as needed to review upcoming functions.
  • Assist in organizing site tours, trade shows and promotional events within and outside of the hotel.
  • Effectively manage group posting/billing process; review and verify all charges on all guest invoices for accuracy and make any required changes before sending to client.
  • Sell Hotel products and services through various communication methods; participate in site tours and assist in prospecting.

MINIMUM QUALIFICATIONS:

  • Minimum 2 years catering sales experience required. 
  • Post-Secondary education or Hospitality education considered an asset.
  • Must have the ability to communicate in English. 
  • Maintain a professional appearance and manner at all times. 
  • Can communicate well with guests. 
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. 
  • Knowledge of a hotel structure and how all departments interact. 
  • Ability to access, understand and accurately input information using a moderately complex computer system. 
  • Ability to effectively deal with internal and external customers.
  • Ability to stand and move throughout the hotel property and continuously perform essential job functions.
  • Demonstrate outstanding communication skills: verbal, written and listening.

ADDITIONAL QUALIFICATIONS:

  • Security clearance required upon offer of employment.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
    • Highly organized, results oriented and ability to work in a multi-functional team environment.
    • Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
    • Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job.

53 North Collection offers competitive wages & a comprehensive group benefits package.

OUR DIFFERENCES ARE WHAT MAKE US GREAT

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. 

That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

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