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Front Desk Agent

Crescent Hotels & Resorts, Operations

Fairfax Marriott at Fair Oaks

11787 Lee Jackson Memorial Highway

Fairfax, VA 22033

Telephone (703) 352-2525

Fairfax Marriott at Fair Oaks

310 Room Hotel

Experience a renewing stay at our Fairfax, Virginia hotel.

Travel with confidence at Fairfax Marriott at Fair Oaks. Our modern hotel provides an unparalleled location near George Mason University, Fair Oaks Mall and Inova Fair Oaks Hospital. Explore the dynamic Fairfax County, then kick back in our spacious rooms and suites. Our luxurious bedding, ergonomic workstations and convenient room service will make you feel at ease. Enjoy access to our M Club Lounge, serving complimentary breakfast, when you upgrade to our club-level accommodations. Indulge in delicious Southern cuisine at our 703 Bar + Kitchen. When you're in need of on-the-go snacks and beverages, visit The Market. Need to host an event? We offer 16 sleek event spaces for your unforgettable wedding reception or business convention. Serve a meal during your special occasion when you utilize our catering services. Before your hotel stay is complete, have a heart-pumping workout at our 24-hour fitness center. Whatever inspires your stay, rest and recharge at Fairfax Marriott at Fair Oaks.


Front Desk Agent

Fairfax Marriott at Fair Oaks

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Front Desk Agent - APPLY NOW TO LEARN MORE ABOUT THE SIGN IN BONUS $$$1,000.00!!!

As a Front Desk Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hilton marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Requires continual standing and movement throughout front office area.
  • Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Qualifications

  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
  • No prior experience required. Prior hospitality experience preferred.
  • All employees must maintain a neat, clean and well groomed appearance (specific standards available).
  • Applicants with additional language skills preferred.

BENEFITS

  • Medical, Dental, Vision
  • Short Term Disability & Long Term Disability
  • Free Group Life Insurance (one time your annual salary) 
  • Supplemental Life Insurance
  • Vacation, Personal Days
  • 401k + Matching
  • Marriott Team Member Travel Discount!
  • Crescent Hotel & Resorts Travel Discount!
  • Pet Insurance, Identity Theft Protection, Accident Insurance
  • and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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