Description

The Opus Westchester is a luxury lifestyle hotel that is part of Marriott's Autograph Collection located in the White Plains area in New York. The Opus Westchester is looking for a Spa Supervisor to join our team. Reporting to the Spa Director, The Spa Supervisor will assist the Spa department with the guest satisfaction and the efficient operation of the hotel by assisting front & back of the house operating departments.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of all hotel features, services, and hours of operation, all spa services and products, fitness programs, salon.
• Assist in the daily operations for the spa, booking appointments, inventory of professional products, etc.
• Assist in all aspects of the spa member fitness areas.
• Assist with all member and fitness billing, cancelations, changes and or cancelations.
• Assist in all fitness and Spa promotions to generate spa revenue.
• Assist with hiring staff, disciplinary action and motivation of staff members.
• Assist with monthly forecasting and maintains guidelines of Spa budget while making optimal use of financial resources.
• Attend hotel meetings in the absence of the Spa Manager.
• Maximize net operating income and owner’s equity through sales generation and cost control procedures.
• Assists with ongoing training and development of each associates.
• Continuous evaluation and improvement of the operations.
• Attends sales & catering meetings. Work closely with the catering department to accommodate group requests. Review group billing and procedures to ensure accuracy.
• Work with the housekeeping department in regards to the cleanliness of the facility maintaining high levels of cleanliness. Tracks spa maintenance work tickets and repairs.
• Ensures that service standards exceed guest expectations. Addresses guest and employee concerns constructively and effectively.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and

external customers, some of whom will require high levels of patience, tact and diplomacy

to defuse anger and collect accurate information and resolve conflicts. Ability to observe and detect signs of emergency situations. Exceptional verbal and written communication skills. High school diploma or equivalent preferred.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other

job-related duties may be assigned by the associate’s supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)