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Meeting and Special Events Manager OEM

Crescent Hotels & Resorts, Operations

The Opus Hotel, an Autograph Collection

Three Renaissance Square

White Plains, NY 10601

Telephone (914) 946-5500

The Opus Hotel, an Autograph Collection

146 Room Hotel

The Opus hits a new high note in the heart of Westchester

The Opus, Westchester has a luxe residential flair, capturing the calm of a sanctuary retreat with a city soul and rich urban experience infused throughout the property. The new hotel will feature 146 guestrooms including 38 luxury suites and will be a central hub for the community, The property will be a warm and welcoming space with a social nature and modern appeal, featuring inviting open spaces, eclectic art and décor, authentic experiences, urban glamour and personalized services. 


Meeting and Special Events Manager OEM

The Opus Hotel, an Autograph Collection

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Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability. The Opus Westchester is looking for an experienced Meeting & Special Events Manager to join our team.

Additional Information: This hotel is owned and operated by an independent franchisee, Crescent Hotels. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary                                                                                                   

The Meeting & Special Events Manager is responsible for coordinating and supervising group business after it is booked by the sales and catering department, while maintaining profitable operations, high quality products and service levels. The Meeting & Special Events Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. The Meeting & Special Events Manager is also responsible for overseeing the events and sales office admin duties by assigning versus task and ensuring there completion.

WHO WE’RE SEEKING:

We are seeking a unique individual who will embody the heart and soul of a true epicurean while caring deeply about the brand and community. Someone who acts as an extension of our pillars, values, and culture.  This person is driven to create meaningful experiences for our team members, guests, and community while simultaneously ensuring the success of The Opus Westchester.

We want to work with someone who bring a spirit of fun, authenticity, collaboration and genuine hospitality to their life and work.  We are seeking an individual who will ensure we all bring The Opus Westchester to life. 

We have poured passion, energy, and excitement into crafting an extraordinary place and brand and know the right Meeting & Special Events Manager will be inspired and passionate about this dynamic vision as we are.  Care for people, a belief in the power of the community, and desire to create ordinary experiences drive us.  Is this YOU?

The Meeting & Special Events Manager is responsible for coordinating and supervising group business after it is booked by the sales and catering department, while maintaining profitable operations, high quality products and service levels. The Meeting & Events Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

Essential Functions

CORE WORK ACTIVITIES

Primary Requirements and Qualifications:

  • Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events.
  • Ensure that events progress seamlessly by following established procedures and by collaborating with other employees/departments to ensure accuracy and smooth turnover from sales to service back to sales.
  • Serves as liaison between the sales manager and client throughout the event process.
  • Ensure each function set-up meets with client expectations through effective follow-up meetings and communications with appropriate staff members.
  • Conduct on-site inspections.
  • Responsible for preparing all event documentation and coordinates with Sales, property departments and clients to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
  • Generate resumes, addendums, menus, Event Orders (EOs), sleeping room blocks, as necessary.
  • Create, review and revise rooming lists, VIP lists and Marriott Rewarding Events Program.
  • Follow-up on turnover within 24 hours via telephone and within 3 days with written correspondence.
  • Keep a pulse on attendee pick up, manage group room blocks where applicable and keep clients apprised of potential attrition and accurately maintain meeting space inventories.
  • Understanding of group and catering forecasting, hotel revenue strategy, meeting room set-up types and capabilities, and sleeping room configurations and types. Knowledge in event technology (A/V) products, sales and services as well as F&B to assist client with menu planning and room set-up while working within the client budget.
  • Ensure method of payment, credit card and or billing policies and procedures are upheld.
  • Work with outside vendors to ensure client satisfaction for all events/groups.
  • Leads pre- and post-con meetings to review/communicate group needs and feedback.
  • Facilitates various meetings (Banquet Event Order meeting, block review, etc).
  • Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
  • Knowledge of sales techniques to propose up-sell ideas to clients.
  • Respond to guest trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
  • Make personal contact with guests and assist them with any requests. Be visible on the floor and assist staff as needed.
  • Review menu/service with catering managers and executive or sous chef.
  • Maintain up to date details on events and communicate to staff.
  • Delivers excellent guest service throughout the guest experience and encourages the same from other employees.
  • Reviews comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
  • Works with the property staff and guests to address operational challenges associated with his/her group. Attain post-event feedback from client, report back to sales and catering. Respond to client complaints and requests in a timely manner and report back to sales and catering.
  • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
  • Coordinate various departments’ participation in servicing accounts. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
  • Assist in the preparation of required reports in a timely manner.
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Use property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Meet and greet onsite contacts.
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the Sales team to ensure that issues receive follow-up.

Job Requirements

  • Hospitality/Conduct requirements
  • Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction. Advance Marriott’s the Art of Brilliant Hosting.

Educational Background:

  • Knowledge of various food service styles (i.e., ethnic weddings, and butler style service). Knowledge of menu development / familiarity with food and beverage cost control. Two or four year degree from a college or university or equivalent combination of education and experience.
  • Strong computer skills including excellent knowledge of Word and Excel software programs. Proficiency in one or more of the following systems: Marriott CI/TY.
  • Perform job functions with attention to detail, accuracy and speed to meet deadlines.
  •  Multi-task prioritizes, organize, delegate work and follow through. Analyze and resolve problems.
  • Ability to plan and develop procedures on all sales programs.
  • Must be able to work extended hours including weekends and holidays.
  • Keep current in event management trends.
  • Attend community events and industry meetings.
  • Knowledge of market trends, competition and key guests of the hotel.
  • Proficiency in the English language both written and verbal.

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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