Description

General Duties:

• Able to read and understand BEO’s
• Accessible to staff all day
• Prepare action plan for groups one week in advance
• Work closely with Captains to ensure the quality and quantity of foods and process guest checks
• Coordinate room set ups taking into consideration flow, entrances, exits and guest preference.
• Identify possible up-sell in Audio/Visual and Banquets
• Walk all meeting rooms in the beginning of the shift before guest arrival for correct set-up
• Work closely with Red coats for room sets and help as well
• Be the first to smile and greet the guest everyday
• Monitor pre-function interior and exterior space for cleanliness
• Correct staff for proper service techniques
• Assist Banquet Captains and Manager by holding associates accountable for all policies, procedures and systems

Employment Standards:

• Excellent oral and written communications skills.
• Comprehend reading materials, speak, read and write English.
• Neat in appearance and well groomed.
• Maintain proper associate uniform standards and footwear which is slip resistant and polished.
• To ensure superior service and sanitation standards, all rooms and table top utensils must be detailed and presentable prior to every function
• Make sure all equipment is in working order for the department
• Be active in preventative maintenance around the resort
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• *SEEK OUT AND GO ABOVE AND BEYOND FOR THE GUEST*

Required Certifications:

• Minimum age requirement – 18+
• Food Handler’s Certificate
• TABC Certificate
• Tips Trained required
• Two years previous banquet serving experience, preferably in a resort setting is valued.
• Requires a working knowledge of ala carte, fine dining as well as white glove practices.
• Working knowledge A/V, Weddings, liquor/wine and Banquets.
• Encourage OSHA Hazard Communication Standard training and certification.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)