Description

ABOUT US

We believe our guests shouldn’t be the only ones wanting to keep on coming back – our team members should also! Everyone should leave work feeling great about their day, that’s why we hire exceptional individuals who not only provide extraordinary experiences for our guests but also curate a fun work environment. We support the idea of being an inclusive team, this means every unique team member is an essential part of the hotel’s success— we’re in this together.

WHAT YOU'LL DO: The Reservations Coordinator help guests find the right accommodations to fit their needs by taking incoming calls and completing a daily checklist to ensure that all reservation inquiries and projects are completed.

IN THIS ROLE YOU WILL

• Manage telephone, fax, and email inquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel. Using the reservations system, process reservations from the Sales Department, Reservations Centers, Email, and Wholesalers
• Coordinate upsell requests with guests and hotel to ensure ADR maximization
• Review the Daily Arrivals report and block requests accordingly
• Complete a daily checklist that includes reviewing: commissions, routing, deposits/authorizations, VIP arrivals, upsell requests, and more

ABOUT YOU

• Must be available for the day shifts ranging between the hours of 7 am-5 pm on weekdays and weekends
• Ability to communicate professionally and tactfully in English, both written and verbal
• High school diploma or equivalent
• Prior experience with using telephone and basic computer functions, Microsoft Office applications (Excel, Word, PowerPoint), and OPERA experience is a plus
• Excellent communication skills
• Ability to work at a desk for long periods of time required

WHY JOIN US

Working is hard; let’s make it worth it! In addition to a competitive benefits package (80%-100% health care coverage, dental, vision, chiropractic, 401k plan with employer matching, and paid time off) for eligible team members, we also celebrate YOU! Join the Marker family - we are a determined fun team with a can-do attitude.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

For applicants who will be working in California, the anticipated compensation range for the position is $27 to $30 per hour. The wage offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states

Qualifications

Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)