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Guest Service Agent

Guest Service Agent

Tapatio Springs Hill Country Resort

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A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Job Summary

We are looking for a person that is outgoing, positive, patient and able to make any guest feel “at home” on the property. This person will assist with transporting luggage, listening to guests and helping to accommodate their requests.


  • Greets all guests with a smile making them feel welcome.
  • Administer check ins and check outs in an efficient and methodical manner.
  • Listen and take direction.
  • Able to multi-task.
  • Keep work area organized and clean.
  • Make recommendations of “Things To Do”.
  • Help make reservations, appointments, tee times.

Qualifications and Skills

Prior experience as a Hotel Guest Service Agent required

Opera experience preferred


Team Oriented

Time Management is a must.

Part -Time position available that reports to the Guest Services Manager.

Hours and days will be need to be flexible, including overnight, weekends and holidays.

Clean driving record, as employee may have to transport guests via van or cart.

The employee will be required to sit, stand, climb, balance, stoop, kneel, crouch or crawl at any given time and lift, move up to 25 pounds.

Must be eligible to work in USA.

Pay is based on experience. $12 to $14 per hour.

Job Type: Full Time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Tapatio Springs Hill Country Resort

111 Room Resort

Your Hill Country Retreat

Here, on hundreds of acres deep in the Hill Country, we invite you to escape and find retreat. Relax, inside and out. Savor farm-to-fork dishes and creative cocktails. Listen to live music from regional favorites. Tee it up on our award-winning golf course. Kick back in our enhanced guestrooms. Run, ride, and hike our trails. Reconnect to what matters. Be nourished and inspired, it will be our great pleasure to help you do so.

Our spacious guestrooms provide plenty of room for comfort, and all rooms feature a private patio/balcony with complimentary wi-fi and everything you need to relax while enjoying your Hill Country escape.

La Cascada Table & Bar features elevated Texas fare from our culinary team and prime space in our expansive Clubhouse—overlooking the course, live oaks, and limestone cliffs. La Tienda is open for coffee and grab-and-go items.