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Assistant General Manager

Logo for Courtyard by Marriott Toronto Mississauga/West

Courtyard by Marriott Toronto Mississauga/West

290 Derry Road West

Mississuaga, ON L5W 1N6

Canada

Current Job Openings

Assistant General Manager

Courtyard by Marriott Toronto Mississauga/West

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Description

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property

  • Ensures that all brand standards are being maintained in each area of the property.
  • Ensures all team members meet or exceed all brand requirements.
  • Oversees the operation of the all property departments.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Ensures a viable key control program is in place.
  • Maintains current licenses and permits as prescribed by local, state and federal agencies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Complies with all corporate accounting procedures.
  • Performs required annual Quality audit with GM and RD.

    Supporting the Management and Development of Departmental Teams

  • Stays readily available/approachable for all employees.
  • Extends professionalism and courtesy to employees at all times.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Sets clear performance expectations with the General Manager.
  • Assists team supervisors with constructive coaching and counseling.
  • Solicits feedback for continuous improvement.

    Managing the Guest Experience

  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

    Conducting Human Resource Activities

  • Ensures orientations for new team members are thorough and completed in a timely fashion.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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    Courtyard by Marriott Toronto Mississauga/West

    125 Room Hotel

    Modern Mississauga Hotel & Conference Centre.

    Courtyard Mississauga West offers sophistication with a contemporary design throughout. Whether you are visiting for business or leisure, our hotel offers a welcoming, spacious lobby with plenty of space where you can work, unwind or socialize. Enjoy the Bistro, our on-site restaurant for a great breakfast, specialty coffee or for dinner and cocktails in the evening. Take a break and swim in the indoor pool or workout in our fully equipped fitness centre. Perfect for high-tech training, meetings, conferences, weddings and occasions of all types, the hotel has over 5,200 sq. ft. of superb event space featuring the Ballroom with floor-to-ceiling windows with views of the ravine and green space. Guests will also enjoy our outdoor event patio with fire-pit and water feature. Our Chef and culinary team will ensure your event is a success. Situated near Heartland Outlet Shopping and 10 minutes from Toronto Pearson International Airport. All guests enjoy Complimentary Wi-Fi and parking.