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Complex Director of Revenue

Complex Director of Revenue

The Muse New York

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The Complex Director of Revenue Management has a highly visible role with exposure to Senior and Corporate leadership. This position is responsible for identifying and maximizing all potential revenue opportunities for the hotel. In today's lodging environment, understanding channel and yield management is critical for maximizing revenues. The Director of Revenue Management is responsible for formulating long and short-term Revenue optimization strategies and for overseeing their successful execution towards the advancement of market share and hotel performance.


  • Develop and recommend strategies to maximize revenue generation and exceed goals.
    • Including but limited to room product, segmentation mix and pricing.
    • Implement, quantify, and revise strategies.
  • Compile data, analyze trends, and develop accurate weekly / period forecasts by expected deadlines.
    • Communicate with all departments to ensure appropriate staffing levels.
    • Meet with other EC team members to validate forecast and develop plans to improve performance.
  • Supervise management of reservations, inventory, property management, and revenue management systems.
  • Conduct weekly strategy meetings to ensure all implemented tactics are achieving desired effects.
    • Monitor pace and pickup.
    • Adjust pricing across segments, products, and channels.
    • Manage yielding.
    • Ensure total resort revenue performance.
  • Provide analysis for weekly and monthly communication to owners on topics related to forecast, STR performance, and revenue strategies.
  • Assist in developing and inputting annual budget and marketing plans.
    • Contribute to meeting/exceeding the overall hotel goals.
  • Manage property content across all channels.
    • Coordinate with Digital Strategy team to best showcase room products and promotions.
  • Collaborate with Director of Sales & Marketing in the validation of optimal business mix between Group, Transient, and Contract.
    • Provide stay pattern, displacement analysis, and pricing recommendations for group and negotiated rates.
    • Work with Sales team to establish and update Group MARs and ceilings.
    • Oversee weekly Group Pickup and Wash meetings.
  • Advise policies and set procedures for additional tasks that cross disciplines between Revenue Management, Sales, Digital Strategy, Operations, and Finance.
  • Perform other duties as requested by management.

Qualifications / Skills

  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Proactively identify or anticipate problems, effectively navigate issues, and take accountability through resolution.
  • Make timely/effective decisions.
  • Interact effectively with corporate and executive committee.
  • Effectively analyze and use operational, financial, and marketing data to maintain and improve performance.
  • Proven management abilities in effectively:
    • Planning short and long-range goals.
    • Forecasting.
    • Total hotel profit and loss analysis.
  • Proficient in Microsoft Office Suite.
  • Effective management style to include:
    • Problem-solver
    • Self-starter
    • Stronger leadership skills
    • Functions well under pressure
    • Effective verbal and written communications skills
    • Consistent performer/achiever
  • Ability to maintain confidentiality of information.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


For applicants who will be working in NYC, the anticipated compensation range for the position is $125K to $135K per year. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.


Previous Revenue Management role

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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The Muse New York

200 Room Hotel

The Socialite Of Midtown Manhattan Hotels

What could be better than immersing yourself in thrill-a-minute Midtown Manhattan? Having a boutique oasis where you can unwind and exchange “only in New York” stories. Welcome to The Muse New York just steps away from world-famous shopping, sightseeing, museums, theater and nightlife.

Although we’re buzzing with energy and lively banter, our ambience brings your adrenaline level down a notch with a relaxing, contemporary vibe. Bring your family, your pet or your business agenda and let’s do New York.