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Housekeeping Supervisor

Housekeeping Supervisor

Atlanta Evergreen Lakeside Resort
Stone Mountain, GA

Full-Time
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Description

POSITION OVERVIEW:

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

WHAT YOU WILL BE DOING:

  • Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
  • Perform any other job related duties as assigned.

DOES IT SOUND LIKE YOU?

  • 1 year of experience in a Rooms Department at a hotel or in environmental services in a supervisory role.
  • Excellent interpersonal, leadership and communication skills.
  • Computer skills, knowledge of Opera Property Management System is a plus.
  • Effectively manage multiple tasks at all times and excellent at resolving challenges.
  • Dedicated to provide excellent service to our guests.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Atlanta Evergreen Lakeside Resort

336 Room Hotel

A Natural Wonderland

A restful retreat in the heart of Stone Mountain Park

Nestled within Stone Mountain Park – Georgia’s most visited attraction – our full-service, pet-friendly resort offers freshly updated guestrooms with private balconies offering forest, pool, or lake views.

Majestic views meet convenience & comfort

Unwind in spacious, comfortable guestrooms at The Inn at Stone Mountain Park, offering conveniently close access to all of Stone Mountain Park’s most popular attractions, fishing, hiking, and family-friendly fun.

Delicious discoveries, any time of day

Fuel up for a day of exploring with a delicious breakfast, linger over a family dinner or grab a piping-hot coffee to go as you head out in search of adventure.

Golf with a view

Stone Mountain Park Golf Club’s professional-level 18-hole courses provide two distinct golf experiences. Be challenged at Stonemont Course, and wowed by the views as you play Lakemont Course. 

A delightful destination minutes from downtown

Discover one of Georgia’s most celebrated natural attractions just 20 minutes from Atlanta, within the lush oasis of Stone Mountain Park.