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Housekeeping Supervisor

Housekeeping Supervisor

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Cleveland, OH

Full-Time
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Description

We are looking for our next great team member to join us on our housekeeping team. We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits package including generous employer medical & dental contributions, paid life insurance, vision & much more! We also offer Hilton discounts Worldwide and discounts to any of our Crescent managed properties in North America for you & your family members!

As our Housekeeping Inspector, you will be supervising the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

ESSENTIAL JOB FUNCTIONS:

  1. Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
  2. Supervise and inspect the cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  3. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  4. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
  5. Respond to guest requests, concerns and problems to ensure guest satisfaction.
  6. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
  7. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
  8. Comply with attendance rules and be available to work on a regular basis.
  9. Perform any other job related duties as assigned.

Does this sound like you?

This role requires individuals have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and lobby attendants to complete their individual tasks if situation demands.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

379 Room Hotel

Steps from the Rock & Roll Hall of Fame

Find us in Downtown Cleveland, off I-90 and within a mile of Lake Erie. The Rock & Roll Hall of Fame, FirstEnergy Stadium, Great Lakes Science Center, and Huntington Convention Center are all within a 10-minute walk. Cleveland State University is a mile away. Enjoy free WiFi, on-site dining, and a warm DoubleTree Cookie at check-in.