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Front Office Manager - Convention Hotel

Front Office Manager - Convention Hotel

SpringHill Suites by Marriott Las Vegas Convention Center
Las Vegas, NV

Full-Time
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Description

Job Details

Description

Exempt Position

Previous Marriott Experience Preferred but not Required.

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best-in-class learning, and development, or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you.
  • Discounts with our Crescent-managed properties in North America for you & your family members

Here is what you will be doing each day:

As our Front Office Manager, you will supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest and associate satisfaction. You will assume responsibility for the day-to-day running of the hotel. How exciting!

You’ll also:

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
  • Respond to guests’ special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
  • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  • Supervise the Front Desk Agents and breakfast operations team.
  • Provide leadership and support to the hotel's operational and non-operational departments.
  • Perform regular inspections of rooms, public areas, and breakfast operations.
  • Provide the Director of Operations with constant feedback on operational and guest issues.
  • Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research on the situation and determining the most effective solutions. Make decisions and act based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Comply with attendance rules and be available to work regularly.
  • Stay current with Marriott Brand Standard operations and BSA Audits
  • Maintain standards of Crescent Internal Audits
  • Perform any other job-related duties as assigned.

Does this sound like you?

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to changes in your work area and hotel procedures with a willingness to learn new skills and/or improve existing ones, solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Experience, Skills & Abilities needed:

  • Marriott Front Office with Fosse experience: 3 years (required)
  • Must have the ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Always maintain a professional appearance and manner.
  • Can communicate well with guests.
  • Schedule availability: days, nights, weekends, holidays
  • Must be willing to “pitch in” and help co-workers with their job duties and be a team player.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger collect accurate information, and resolve conflicts.
  • Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk, and continuously perform behind the front desk.
  • Ability to observe and detect signs of emergencies.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers, and patrons.

We are an equal-opportunity employer; all individuals are encouraged to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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SpringHill Suites by Marriott Las Vegas Convention Center

299 Room Extended Stay

All The Amenities Without The Resort Fee!

Conveniently located next to the Convention Center and moments from The Strip, we are the perfect option for upcoming travel needs. Enjoy our spacious living area, professional work station, refreshment center that includes a refridgerator, microwave and coffee-maker. Bathrooms feature a separation for the vanity, giving any paired travelers privacy but with the ability to get ready at the same time. Relax in our rooftop pool as you take in the beautiful Vegas views.