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Convention Services Manager

Convention Services Manager

Tapatio Springs Hill Country Resort
Boerne, TX

Full-Time
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Description

A Rewarding Career in the Heart of Texas Hill Country

Imagine being greeted by the rugged limestone hills, big blue skies, and fresh country air of Tapatio Springs Hill Country Resort at the top of every workday. Working at our 220-acre resort combines the natural beauty of our surroundings with the warmth of true Texas spirit. Join a team of dedicated professionals who welcome with big smiles and even bigger hearts.

Job Responsibilities:

  • Obtain and confirm all event related information from client – to include, but not limited to meeting sprecifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements.
  • Assist catering and sales manager with execution of events .
  • Drives function space optimization / maximization, to ensure the best utilization of space for guest experience and financial performance.
  • Suggests events / upsales to maximize revenue.
  • Building sustainable relationships and trust with customers through open and interactive communication
  • Liaise with management to identify their needs and to ensure customer satisfaction
  • Maintain the overall appearance, layout and design of the event
  • Initiates and follows up on billing procedures, ensuring that deposits, credit applications, are received within acceptable time frames.
  • Conducts pre-conference meetings with clients and appropriate departments to confirm all relevant details are communicated.
  • Conducts site visits and inquiries as needed.
  • Establishes and maintains rapport with clients prior to, during and post event.

Requirements

  • Prior experience with Delphi, Jonas, and Opera a plus
  • Must have experience with Microsoft suite – Word, Excel, PowerPoint
  • At least 3 years proven customer service or events experience essential
  • Good time management and communication skills
  • Ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize your tasks
  • High school diploma preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Tapatio Springs Hill Country Resort

111 Room Resort

Where The Livin’ Is Easy

With every resort amenity, genuine and personalized service, and panoramic views as wide as the sky, Tapatio Springs Hill Country Resort is a one-of-a-kind escape, and a peaceful retreat from the hectic pace of city life. Ideally located at the Gateway to Hill Country, every experience is at your fingertips, from dining along the Hill Country Mile and Main Street boutique shopping to an afternoon hike or a float down the Guadalupe River. This is where laid-back luxury and rustic charm come together in a stay that’s filled with good times, great music, and a modern take on old-fashioned Texas hospitality. Welcome to Tapatio Springs.