Front Office Manager
DoubleTree by Hilton Tulsa Downtown
616 W Seventh Street
Tulsa, OK 74127
Current Job Openings
- Banquet Server
- Director of Operations
- Dishwasher
- Friendly Servers
- Front Desk Agent
- Front Desk Agent
- Front Desk Agent
- Front Office Manager
- Guest Room Attendant
- Host / Hostess
- Host / Hostess - 250
- Hostess / Host - 250
- Housekeeping Houseperson
- Housekeeping Inspector
- Laundry Attendant
- Line Cook - 260
- Lobby Public Area Attendant
- Night Auditor
Description
Here is what you will be doing each day:
The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate’s performance to ensure high levels of customer satisfaction and quality of service.
SKILLS:
- Ability to communicate in English
- Ability to communicate professionally to all individuals
- Ability to learn and adapt to technology and operating systems
- Eye for detail
- Extremely organized
- Somewhat flexible availability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
DoubleTree by Hilton Tulsa Downtown
Hotel with 411 Rooms
Connected to Cox Business Convention Center
Our hotel is located at 7th St. and S. Houston Ave., near BOK Center and Arts District galleries. We're connected to Cox Business Convention Center by a sky bridge and are within five miles of Tulsa Expo Center and the Philbrook Museum of Art. Tulsa International Airport is around a 15-minute drive away. Come and join our team!